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Bahia Principe Grand Tulum - All Inclusive

4.0 star property

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Photo gallery for Bahia Principe Grand Tulum - All Inclusive

3 outdoor pools, pool umbrellas, sun loungers
7 restaurants, breakfast, lunch, dinner served; international cuisine
Aerial view
Children's area
View from room

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot Tub
  • All inclusive
  • Bar

Explore the area

Map
Crta Chetumal - Cancun Km 250, Akumal, QROO, 77760
  • Riviera Maya Golf Club
    ‪16 min walk‬
  • Akumal Beach
    ‪11 min drive‬
  • Half Moon Bay
    ‪17 min drive‬
  • Tulum Intl. Airport (TQO)
    ‪70 min drive‬

Room options

View all photos for Premium Room, Oceanfront (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, Oceanfront (Superior)

  • 334 sq ft
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Oceanfront (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, Oceanfront (Superior)

  • 334 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for 2 Bedroom Suite

1 bedroom, in-room safe, desk, laptop workspace

2 Bedroom Suite

  • 377 sq ft
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room (Superior)

  • 334 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite

1 bedroom, in-room safe, desk, laptop workspace

Junior Suite

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room (Superior 2+2)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room (Superior 2+2)

  • 334 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Oceanfront (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, Oceanfront (Superior)

  • 334 sq ft
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Oceanfront (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, Oceanfront (Superior)

  • 334 sq ft
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Oceanfront (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, Oceanfront (Superior)

  • 334 sq ft
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Oceanfront (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, Oceanfront (Superior)

  • 334 sq ft
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room (Superior)

  • 334 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room (Superior)

  • 334 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room (Superior)

  • 334 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room (Superior)

  • 334 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Superior 2+2)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room (Superior 2+2)

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Superior 2+2)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room (Superior 2+2)

  • 334 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Superior 2+2)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room (Superior 2+2)

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Superior 2+2)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room (Superior 2+2)

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite

1 bedroom, in-room safe, desk, laptop workspace

Junior Suite

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite

1 bedroom, in-room safe, desk, laptop workspace

Junior Suite

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite

1 bedroom, in-room safe, desk, laptop workspace

Junior Suite

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite

1 bedroom, in-room safe, desk, laptop workspace

Junior Suite

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for 2 Bedroom Suite

1 bedroom, in-room safe, desk, laptop workspace

2 Bedroom Suite

  • 334 sq ft
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for 2 Bedroom Suite

1 bedroom, in-room safe, desk, laptop workspace

2 Bedroom Suite

  • 334 sq ft
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for 2 Bedroom Suite

1 bedroom, in-room safe, desk, laptop workspace

2 Bedroom Suite

  • 334 sq ft
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for 2 Bedroom Suite

1 bedroom, in-room safe, desk, laptop workspace

2 Bedroom Suite

  • 334 sq ft
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Oceanfront (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, Oceanfront (Superior)

  • 334 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Oceanfront (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, Oceanfront (Superior)

  • 334 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Oceanfront (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, Oceanfront (Superior)

  • 334 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Oceanfront (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, Oceanfront (Superior)

  • 334 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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About this property

Bahia Principe Grand Tulum - All Inclusive

4-star Akumal property with private balconies
Spend the day relaxing at Bahia Principe Grand Tulum - All Inclusive's private white sand beach, practicing your swing on the golf course, or pampering yourself at the full-service spa. Then enjoy a meal at one of the property's 7 restaurants.
Bahia Principe Grand Tulum - All Inclusive offers 978 air-conditioned accommodations with safes and complimentary bottled water. Rooms open to balconies. LCD televisions come with satellite channels. Bathrooms include shower/tub combinations with jetted bathtubs and rainfall showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Guests can play rounds at the 27-hole golf course and enjoy other recreation facilities including a private beach, 5 outdoor tennis courts, and a marina. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

SPA Bahia Principe has 4 treatment rooms and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. The spa is equipped with a sauna, a hot tub, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Bahia Principe Grand Tulum - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to smell the salt air and watch the ocean waves from the white sand beach. Summer fun is a breeze at Bahia Principe Grand Tulum - All Inclusive, where you can play a round of golf at the golf course, cool off in one of the 3 outdoor swimming pools, and enjoy a treatment at the full-service spa.

A complimentary breakfast is offered each morning. Dining is available at one of the property's 7 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 5 bars/lounges, a beach bar, and a poolside bar. Wireless Internet access is complimentary. This all-inclusive property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Complimentary uncovered self parking is available on site, along with a car charging station.

Bahia Principe Grand Tulum - All Inclusive is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7:00 AM and 10:30 AM.
Yucatan - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
La Gran Tortuga - This fine-dining restaurant specializes in Brazilian cuisine and serves dinner only. Reservations are required. Open daily.
Tequila - This fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.
Don Pablo - This fine-dining restaurant serves dinner only. Reservations are required. Open daily.
Thali - This fine-dining restaurant specializes in Indian cuisine and serves dinner only. Reservations are required. Open daily.
Room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

Buffet and à la carte meals, snacks, and select beverages included
In-room minibar (some restrictions)
Limited gourmet or à la carte dining

Water activities

Kayaking
Snorkeling
Surfing/body boarding
Windsurfing

Land activities

Bicycling
Fitness facilities
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Access to offsite nightclubs
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Roundtrip airport shuttle (surcharge)
  • Free uncovered self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 5 bars/lounges
  • 7 restaurants
  • A beach bar
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Don Pablo
  • La Gran Tortuga
  • Tequila
  • Thali
  • Yucatan

Things to do

  • 27-hole golf course
  • 3 outdoor pools
  • 5 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Bicycle tours
  • Billiards/pool table
  • Children's pool
  • Designer stores
  • Ecotours
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Golf
  • Golf carts
  • Golf clubs/equipment
  • Gym
  • Hot tub
  • Kayaking
  • Library
  • Mini golf
  • Nightclub
  • Parasailing
  • Playground
  • Pro golf lessons
  • Pro golf shop
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Waterslide
  • Windsurfing
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • In-room crib
  • Laundry facilities
  • Mini golf
  • Playground
  • Pool gate
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a nature reserve
  • Marina
  • On a private beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Body scrubs
  • Body wraps
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • Banquet hall
  • Eco-friendly cleaning products used
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Room service

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Sanitation services: USD 1.8 per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

All Inclusive Bahia
All Inclusive Tulum
Bahia All Inclusive
Grand Bahia Principe Tulum All Inclusive All-inclusive property
Grand Bahia Principe Tulum All Inclusive Akumal
Principe Bahia
Principe Tulum
Tulum Bahia
Tulum Principe
Tulum Principe Bahia
Grand Bahia Principe Tulum Akumal
Bahia Principe Tulum Inclusiv
Grand Bahia Principe All Inclusive
Grand Bahia Principe

Bahia Principe Grand Tulum - All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 759 out of 1437 reviews
Rating 8 - Good. 347 out of 1437 reviews
Rating 6 - Okay. 168 out of 1437 reviews
Rating 4 - Poor. 82 out of 1437 reviews
Rating 2 - Terrible. 81 out of 1437 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Simeon

Disliked: Cleanliness, staff & service
My wife had the unfortunate experience of being grabbed in a sexual manner by the staff member. We approached front desk and filed a formal complaint with management, who took their time in finding the surveillance footage, but couldn’t provide us with the footage of the time of the incident. They did nothing for us and we were left to try and deal with this on our own! We unfortunately were not the only ones to suffer this disgraceful act as we found out during the remainder of our stay. There were a lot of amazing staff members there who tried to make the rest of our stay somewhat enjoyable, but to try and move on from an act this disgusting was impossible. We no longer felt safe, supported or all included!! Beware!!!! We would not recommend this resort to anyone
Stayed 7 nights in Dec 2024

10/10 Excellent

BHAVIK, Somerset

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awsome property... one of the great place to stay around.
Stayed 5 nights in Nov 2024

10/10 Excellent

Juan Manuel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome property, beautiful ,clean ,good food, excellent staff , very friendly . New Years Buffet was Excellent ,never expected that quality and diversity of plates . New years party was incredible, very good planed ! I definately Come back next year for the Holiday Season !!
Stayed 6 nights in Dec 2024

10/10 Excellent

heloisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is great. Great food
Stayed 3 nights in Jan 2025

8/10 Good

Anna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has beautiful grounds. The staff is working hard, but I think they are overwhelmed bc it takes a while for the service and often they forget you have to wait for a while. Rooms are not very clean even with daily service.
Stayed 7 nights in Dec 2024

8/10 Good

Jenell

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed the two room suite for our family of five.
Stayed 7 nights in Dec 2024

2/10 Terrible

ALTIN

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The minute we arrived we got hit with “ extra “ charges , no problem we understand. We get shuttled to the room and the smell of the sewage is absolutely unbearable. We tried to look past it . The food is absolutely horrible . Where did we draw the line and left ? When we spotted cockroaches ( will include pictures ) save your money , get an airbnb or a higher end hotel
Stayed 5 nights in Dec 2024

10/10 Excellent

Laurella

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Dec 2024

8/10 Good

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and safe.
Stayed 4 nights in Dec 2024

4/10 Poor

Chris

Liked: Cleanliness
Disliked: Staff & service, amenities
Stayed 5 nights in Dec 2024

10/10 Excellent

MICHAEL CHARLES, HAMILTON

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything
Stayed 7 nights in Sep 2024

10/10 Excellent

Jim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
3rd time there, always a great experience
Stayed 5 nights in Dec 2024

10/10 Excellent

Anne-Renée

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently had the pleasure of staying at this fantastic resort, and I can't recommend it highly enough! My kids had an absolute blast participating in the incredible activities offered—being part of the show was definitely a highlight for them. There was always something fun and engaging for them to do, keeping their spirits high and making our family vacation truly memorable. The food was simply outstanding! With an amazing variety of options, there was something to satisfy every palate. Each meal felt like a culinary adventure, and I appreciated the quality and flavor of everything we tried. Additionally, the resort was impeccably clean and provided a safe environment for young children to explore and enjoy. It truly gave us peace of mind while letting the kids have their fun. The only small suggestion I have is to consider improving the quality of the alcoholic drinks. While everything else was top-notch, a little enhancement in that department would elevate the experience even further. Overall, this resort exceeded our expectations, and we will definitely be returning for more family fun in the future!
Stayed 7 nights in Dec 2024

8/10 Good

William

Stayed 7 nights in Dec 2024

8/10 Good

Farrah

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have kids and the beach was safe and I felt comfortable with them in the water. Great dining options and shows.
Stayed 7 nights in Dec 2024

8/10 Good

Scott

Stayed 4 nights in Nov 2024

10/10 Excellent

A Padua

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2024

4/10 Poor

Lisa, Raleigh

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The lobby was beautiful and so was the grounds, but that’s where it ended. They have these little raccoon looking animals running around the grounds and in the buffet eating off the table as soon someone leaves, then the real raccoons come out at night scaring you have to death, They’re in the lobby running around a real nuisance! The rooms are terrible, they’re old and dated the bathtub was dingy, the towels were ruff. They got us this time, but never again! But the staff was awesome.
Stayed 5 nights in Dec 2024

6/10 Okay

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

8/10 Good

Jennifer

Stayed 5 nights in Nov 2024

6/10 Okay

Ana Maria

Traveled with family
Liked: Cleanliness, property conditions & facilities
Our stay was ok. Not bad but not great.Very nice landscaping and upkeep The food was okay at the buffet they have plenty of options but not great. The service with some servers at the Yucatan buffet was very disappointing and we felt discriminated. If you look latino you might not get same treatment if you are american or European. We witnessed how servers treated American or European people and how they got better service and more attention at the Yucatan buffet. The SPA was great and Rosario did amazing with our massage. I don’t know if we stay there again
Stayed 4 nights in Dec 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Nov 2024

8/10 Good

Marius

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at this property in 2018 and again in November 2024. Here is my assessment: Grounds: - The grounds of the property are very nice and with a lot of things to do, considering there are 4 Bahia Principe resorts connected to each other. - Almost 1 mile of beach area where you can choose from snorkeling, to waves or no waves. - Transportation runs very across all areas - Pools are big and clean and many Rooms: - They renovated the rooms, but the bathroom is included in the room without walls or doors (this is as stupid as it gets). I visited with my daughter, but even if you go as a couple. Who wants to see their partner taking a dump? - My room was not cleaned properly, no towel change, etc. This could be just a bad maid on my floor Food: The food is OK, but it is much worse than it was in 2018. People serving in the buffet area are very friendly and good. We were attended by Francisco and Hipolito and both were great. Overall positives since last visit in 2088: - No towel cards and poor your own beer dispensers all over the resort (no need to wait for beer at the bar) Overall negatives since last visit in 2018: - Worst room design and food quality went down
Stayed 6 nights in Nov 2024

8/10 Good

Jorge

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the property amenities, and it was a good all inclusive resort. I didn’t like that we were initially told the three individual rooms we reserved and paid for were not available and we were being amalgamated into 2 rooms. We were 5 adults. It was a couple hours of unneeded stress. Eventually they found a way to provide us with the rooms we needed. Unfortunately it leaves an initial bad impression.
Stayed 6 nights in Nov 2024

10/10 Excellent

Shaha Abdullah

Traveled with partner
Liked: Cleanliness, staff & service
Our first time vacation in Tulum, Mexico. Was really excited about it but it didn't meet the expectations. The hotel is in a remote location and there was to transportation out of hotel to the Tulum city or surrounding areas! You either have to have a rental car or taxi! I was so surprised that a 5 star hotel didn't have airport pickup in their all inclusive packages! Had to pay almost $200 extra to go to hotel and back in airport. Hotel facilities was ok. Junior suit should have slippers to use in the room but there wasn't any! Bathtub and sinks Water wouldn't clear fast. Villas are spread out too far. Had to walk 10 mins from the room to lobby and buffet areas every meal time! There were carts/ trains available with a wait. Food options was ok but full of pork!! It was just disgusting that they would put pork with chicken and beef without any label on which is what!! Breakfast had minimum varieties mostly eggs everywhere! Instead of giving that much alcoholic drinks for free, they could've given us fresh coconuts! Instead they were selling coconuts for $800 pesos each!! All inclusive option didn't include all the restaurants within the Grand Tulum hotel area which i didn't know, otherwise i could've booked in Luxury Akumal or Sian kan! Grand Tulum had better reviews online. Anyway..overall an average experience. Might look for othet hotel options next year.
Stayed 5 nights in Nov 2024