8/10 Good
Sara, NY
Apr 18, 2025
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is well-positioned for those who want to explore Aix. The hotel has beautiful grounds (if it's sunny) and there is a gorgeous pool outdoors for those who like to lounge. Downside, poor service in the bar -- overwhelmed staff with insufficient staff to serve guests in a timely fashion. Makes it difficult if you are trying to be more casual and get a bite to eat or drink there. Skimpy on things like amenities to the skin and hair -- no hair conditioner in the room or in the spa. No body lotion in hotel room, so bring your own. My room had an empty soap dispenser, so especially irritating when I went to took a shower. Main hotel food menu (including room service) insufficient options for those don't want a heavy meal. Busload of tourists arrived in lobby and it felt suddenly very corporate. Great breakfast if you buy privileges.
Sara
Stayed 1 night in Apr 2025