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Heart Hotel and Gallery Whitsundays

4.0 star property
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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Heart Hotel and Gallery Whitsundays

View from room
Exterior
Premium bedding, down comforters, pillowtop beds, in-room safe
Daily cooked-to-order breakfast for a fee
View from room

Reviews

8.0 out of 10

Very good

Popular amenities

  • Breakfast available
  • Bar
  • Housekeeping
  • Free WiFi
  • Air conditioning
  • Restaurant

Explore the area

Map
277 Shute Harbour Road, Airlie Beach, QLD, 4802
  • Airlie Beach Lagoon
    2 min walk
  • Boathaven Beach
    9 min walk
  • Airlie Beach Market
    10 min walk
  • Airlie Beach, QLD (WSY-Whitsunday)
    7 min drive

Room options

View all photos for Designer Queen Room - Water Aspect

View from room

Designer Queen Room - Water Aspect

  • 215 sq ft
  • Sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Designer Queen Room - Village View

Designer toiletries, hair dryer, towels, soap

Designer Queen Room - Village View

  • 215 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Designer King Room - Village View

View from room

Designer King Room - Village View

  • 323 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Designer King Suite - Village View

View from room

Designer King Suite - Village View

  • 538 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Designer King Spa Room - Water Aspect

View from room

Designer King Spa Room - Water Aspect

  • 323 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Similar properties

Pool

Airlie Beach Hotel

Pool
Parking included
Free WiFi
Restaurant
4.3 out of 5, Excellent, (1000)
The price is $192
per night
$211 total
includes taxes & fees
Jan 2 - Jan 3
Airlie Beach Hotel

About this property

Heart Hotel and Gallery Whitsundays

4-star Airlie Beach hotel steps from Airlie Beach Lagoon
At Heart Hotel and Gallery Whitsundays, hit the nearby beach where you can enjoy snorkeling, then dine at the hotel's restaurant.
Heart Hotel and Gallery Whitsundays offers 40 accommodations with MP3 docking stations and laptop-compatible safes. Rooms open to furnished balconies. Pillowtop beds feature down comforters and premium bedding. Guests can surf the web using the complimentary wireless Internet access.

Bathrooms include designer toiletries, complimentary toiletries, and hair dryers. Business-friendly amenities include complimentary local, long-distance, and international calls (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottled water. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. This beach hotel also offers gift shops/newsstands, tour/ticket assistance, and a garden. Guests can use the outdoor pool at a partner property.

Heart Hotel and Gallery Whitsundays is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 6:30 AM and 11:30 AM.
Heart Hotel and Gallery Whitsundays has a restaurant on site.

Languages

Chinese (Mandarin), English, French, German, Italian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (AUD 10 per day)
  • 24-hour roundtrip airport shuttle (surcharge)

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 11:30 AM for a fee: AUD 10 to 30 for adults and AUD 10 to 30 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Art gallery
  • Bicycle rentals
  • Boat tours
  • Designer stores
  • Ecotours
  • Helicopter/airplane tours
  • Kayaking
  • Outdoor pool (guest access)
  • Rafting
  • Sailing
  • Scooter/moped rentals
  • Scuba diving
  • Segway rentals/tours
  • Shopping
  • Snorkeling

Family friendly

  • Access to nearby outdoor pool
  • Mini-fridge
  • Soundproofed rooms

Conveniences

  • Gift shop/newsstand
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Coworking space

Outdoors

  • Beach towels
  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Grab bar near toilet
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • Built in 2016
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • CD player
  • MP3 dock

Food and drink

  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Mini-fridge
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Electrical adapters
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 8:00 PM
Early check-in subject to availability
Early check-in fee: AUD 50
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: AUD 50

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property charges 1.5 percent for credit card payments
The front desk is open daily from 8:00 AM - 6:00 PM
Front desk staffed during limited hours
If you arrive at the property after hours, you'll need to check in at an alternate location: [The Deck Restaurant 277 Shute Harbour Road Airlie Beach]
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately AUD 10 to 30 for adults, and AUD 10 to 30 for children
  • Airport shuttle fee: AUD 25 per person (one-way)
  • Airport shuttle fee per child: AUD 25 (one-way), (from 1 to 12 years old)
  • Nearby parking fee: AUD 10 per day (3 ft away)
  • Early check-in fee: AUD 50 (subject to availability)
  • Late check-out fee: AUD 50 (subject to availability)
  • Credit card charges are subject to a surcharge of 1.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property

Property is also known as

Heart Hotel Gallery Whitsundays Airlie Beach
Heart Hotel Gallery Whitsundays
Heart Gallery Whitsundays Airlie Beach
Heart Gallery Whitsundays
Heart Gallery Whitsundays lie
Heart And Gallery Whitsundays
Heart Hotel and Gallery Whitsundays Hotel
Heart Hotel and Gallery Whitsundays Airlie Beach
Heart Hotel and Gallery Whitsundays Hotel Airlie Beach

Heart Hotel and Gallery Whitsundays Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 196 out of 485 reviews" "
Rating 8 - Good. 162 out of 485 reviews" "
Rating 6 - Okay. 72 out of 485 reviews" "
Rating 4 - Poor. 34 out of 485 reviews" "
Rating 2 - Terrible. 21 out of 485 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Vitoria

Disliked: Cleanliness
The hotel is located on the main road, everything is within walking distance. The cleaning tho was very poor, my room was located on the parking side area, and it was very noisy during the morning. I'd recommend choosing another side, if possible.
Stayed 3 nights in Sep 2024

10/10 Excellent

Henry

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Victoria

Liked: Cleanliness
Stayed 2 nights in Sep 2024

10/10 Excellent

Chad

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and very convenient. In walking distance of the beach, shopping, dining and the lagoon
Stayed 2 nights in Sep 2024

2/10 Terrible

Zach

Disliked: Cleanliness, staff & service, property conditions & facilities
We had been given a complimentary 11 AM checkout the evening before departure, 1 hour later than the 10 AM provided checkout. At 10:30 AM, a woman walked into the room without knocking. My friend was dressed and laying in bed as we returned from breakfast and I was on the toilet. She said “sorry”, left the room and then came back to reopen the door without permission AGAIN and threw the clean sheets for the next guest all over the floor, in the walkway inside our room as shown in photo. When coming in and out through the stay, I heard Allison and an older gentleman that worked at the desk talking poorly and would gossip about various guests. When going to checkout, Alison said “what do you need”, rather than asking us how we are, if we enjoyed our stay, ect. I informed about the experience of the staff entering the room and throwing the next guests sheets in and the response was that she would simply speak to housekeeping about it, and she did not seem to think it was a big deal and showed no care or compassion. I guess the “do not disturb” sign on the door does not account for anything at Heart Hotel. This was my second and last stay. Alison lacked kindness or care through the stay or regarding this event. The property is in less well kept condition now, hairs in the bed and gum stuck to nightstands. We even got black marks on the “new” sheets thrown on floor as we left accidentally as we did not feel it was our responsibility to move them after this invasion of privacy.
Stayed 4 nights in Sep 2024

8/10 Good

Shayne

Liked: Staff & service
Great location in the heart of Airlie and walkable to the town's main dining options. The rooms are small but nicely presented. We had an issue with the shower flooding due to blocked drains, but the receptionist attended our room promptly to try and rectify the issue and provide additional towels. The room was clean, apart from the louvres between the bathroom and bedroom which were dusty and overdue for a clean. Surprisingly, the hotel is quiet and we didn't hear any noise from the main street - great window glazing! There is also plenty of council parking out the back, but no swimming pool, unfortunately. We have stayed at the hotel twice and will likely stay again due to its location.
Stayed 2 nights in Sep 2024

8/10 Good

ZHE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Mark

Stayed 2 nights in Aug 2024

4/10 Poor

Donna Marie

Traveled with family
Disliked: Cleanliness, amenities
The room was small and dirty Did get upgraded but only because the room was filthy and had blood on pillows and curtains They were going to charge us $1000 for upgrade
Stayed 5 nights in Aug 2024

8/10 Good

Susi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Standard rooms are small. But only a one night stay. I understand why larger rooms are more expensive re their views.
Stayed 1 night in Aug 2024

6/10 Okay

Jacinta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

4/10 Poor

Andrew

Business traveler, Traveled with partner
Disliked: Amenities, property conditions & facilities
We found the hotel noisy.It backs onto a carpark which turned out to be too noisy in the mornings The bins were picked up early one morning as well as nearby construction with trucks reversing onto the site Trucks delivered goods to shops parked underneath the balconies The bed and pillows werent great either so that made it hard enough to sleep All in all, not pleasant
Stayed 2 nights in Aug 2024

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Very convenient location, good view from the ocean room. Handy to everything, quite even though right in the middle of Airlie.
Stayed 2 nights in Aug 2024

8/10 Good

Mark

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Aug 2024

6/10 Okay

Gemma

Great location, comfortable beds, beautiful bathroom and amenities, however the blinds are not block out and the internal noise (hearing everything in the hallways) was a little disappointing
Stayed 6 nights in Aug 2024

8/10 Good

Natalie Martin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lot of noise from nightclub, delivery and waste trucks
Stayed 1 night in Aug 2024

6/10 Okay

Kat

Business traveler, Traveled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 4 nights in Aug 2024

6/10 Okay

Dianne

Traveled with partner
Disliked: Amenities, property conditions & facilities
Location was convenient but no chair in room so had to use balcony chair . BathRoom was not swept and sometimes coffee mugs no replaced with clean mugs.
Stayed 8 nights in Aug 2024

8/10 Good

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a lovely stay. The staff were great.
Stayed 5 nights in Aug 2024

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice enough and in a good location.
Stayed 2 nights in Jun 2024

8/10 Good

Melisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

6/10 Okay

Matilda

Traveled with partner
Great location!
Stayed 8 nights in Aug 2024

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Aug 2024

6/10 Okay

Jody

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Dust was inches thick on skirting boards & chair legs. Shower surrounds were moldy, towels were old and thin. TV had been replaced, but sound bar was no longer working and cables were hanging loose. No mini bar, no room service. Woken up every morning with rubbish collection and delivery trucks. Great location; although being advised the car park was going to be turned into a carnival overnight would have been appreciated at the time of booking!
Stayed 2 nights in Jul 2024