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Occidental Roca Negra – Adults Only

4.0 star property

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Photo gallery for Occidental Roca Negra – Adults Only

Outdoor pool, pool umbrellas, sun loungers
Terrace/patio
Lobby
Aerial view
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking available
  • All inclusive
  • Spa
  • Pool
  • Gym
  • Bar

Explore the area

Map
Avenida Alfredo Kraus 42, Urbanización El Turman, Agaete, Gran Canaria, 35480
  • Agaete Natural Pools
    ‪7 min walk‬
  • Playa La Caleta
    ‪10 min walk‬
  • Las Palmas Beaches
    ‪15 min walk‬
  • Las Palmas (LPA-Gran Canaria)
    ‪47 min drive‬

Room options

View all photos for Double Room, Terrace, Pool View

Double Room, Terrace, Pool View | Minibar, in-room safe, desk, iron/ironing board

Double Room, Terrace, Pool View

  • 463 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Double Room, Ocean View

Double Room, Ocean View | Minibar, in-room safe, desk, iron/ironing board

Double Room, Ocean View

  • 463 sq ft
  • Ocean view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Double Room

Double Room | Minibar, in-room safe, desk, iron/ironing board

Double Room

  • 463 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Junior Suite

Junior Suite | Minibar, in-room safe, desk, iron/ironing board

Junior Suite

  • 614 sq ft
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

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About this property

Occidental Roca Negra – Adults Only

4-star Agaete hotel with bar/lounge
Along with 2 restaurants, this smoke-free hotel has a full-service spa and an outdoor pool. WiFi in public areas is free. Additionally, a fitness center, a bar/lounge, and a poolside bar are onsite.
Occidental Roca Negra – Adults Only offers 140 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and safes. Rooms open to furnished balconies or patios. 32-inch LCD televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include an outdoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 3 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Some rates at Occidental Roca Negra – Adults Only are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

In addition to a full-service spa, Occidental Roca Negra – Adults Only features an outdoor pool and a sauna. Dining is available at one of the hotel's 2 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Public areas are equipped with complimentary wireless Internet access.

A business center is on site at this 4-star property. This business-friendly hotel also offers a fitness center, a terrace, and multilingual staff. Onsite parking is available (surcharge). A total renovation of this property was completed in January 2019.

Occidental Roca Negra – Adults Only is a smoke-free property.

El Juncal - Onsite buffet restaurant.
RockTop Agaete - This restaurant overlooks the ocean and specializes in international cuisine. Open daily.
Poolbar - Onsite bar. Open daily.

All inclusive details

All-inclusive room rates at Occidental Roca Negra – Adults Only are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (EUR 10 per night)
  • Wheelchair-accessible parking available

Food and drink

  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • El Juncal
  • Poolbar
  • RockTop Agaete

Things to do

  • Bicycle rentals
  • Full-service spa
  • Gym
  • Outdoor pool
  • Sauna

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business center

Outdoors

  • Garden
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Massage
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Elevator (31 inch wide door)
  • Handrails in stairways (41 inches high)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (33 inches high)
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 5 floors
  • Banquet hall
  • Built in 2010
  • Renovated entire property - January 2019
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels

Food and drink

  • Electric kettle
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Iron/ironing board on request
  • Phone
  • Safe
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children younger than 16 are not allowed at this adults-only property; all guests 16 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Self parking fee: EUR 10 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses solar energy

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Guests under 16 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
Guests under 16 years old are not allowed in the spa

Property is also known as

Occidental Roca Negra
Hotel Spa Cordial Roca Negra
Occidental Roca Negra – Agaete
Occidental Roca Negra – Adults Only Hotel
Occidental Roca Negra – Adults Only Agaete
Occidental Roca Negra – Adults Only Hotel Agaete

Occidental Roca Negra – Adults Only Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 341 out of 724 reviews
Rating 8 - Good. 289 out of 724 reviews
Rating 6 - Okay. 66 out of 724 reviews
Rating 4 - Poor. 21 out of 724 reviews
Rating 2 - Terrible. 7 out of 724 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Ali, ahmadi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and beautiful beach.
Stayed 1 night in Nov 2024

8/10 Good

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unbeatable views of the ocean. Very professional, polite and friendly staff… and with my fantastic travel-buddy, what else could a boy want??
Stayed 3 nights in Nov 2024

4/10 Poor

Camilla

Traveled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Unfortunately, my stay at this hotel was far below expectations. While the room was lovely and the surroundings beautiful, several issues made the experience disappointing. We opted for the all-inclusive package, but the food was consistently poor, often inedible. Both my boyfriend and I experienced stomach aches and diarrhea every day after dining, and we saw cockroaches in the kitchen. We were also charged extra for burgers at the rooftop bar, which were supposed to be included and arrived cold and inedible. Additionally, the hotel does not clearly label food or allergens. My boyfriend, who is lactose intolerant, had a bad reaction after eating a soup containing dairy, which staff failed to mention. To add to the disappointment, my boyfriend made special arrangements with the hotel staff for my birthday and followed up multiple times. Despite his efforts, on the day of my birthday, none of the planned surprises were delivered. He had to remind the staff again, which really detracted from the celebration. While some staff were friendly, the manager was dismissive and seemed uninterested in addressing our concerns. Overall, the poor dining experience and unprofessional service overshadowed our stay. I would not recommend eating at this hotel, especially if you have dietary restrictions.
Stayed 5 nights in Oct 2024

10/10 Excellent

DIANA, Mason

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Soooo relaxing with views of the mountains and ocean that are indescribable…..a paradise!!
Stayed 5 nights in Jun 2024

8/10 Good

ellen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Interesting place- lots to like, but not the "Zen Spa" experience expected. Still very enjoyable. The drive from LPA was pretty easy for a US driver - I wouldn't shy away from renting a car - it was a straight and easy ride. I parked on the street, no issue there. Room was super clean, lovely view, comfortable, Netflix on TV. No wash cloths. Shower was nice, great shampoos and plentiful amenities. There were 2 bottle of water in the mini-fridge but they were not replenished, a little stingy considering the style of hotel. The facility really was very nice. Pools and outdoor furnishings clean, lovely and plentiful. 2 issues slight down side; the pools close early - around 7pm. And most of the time it was very, very loud. I understand that this may be a cultural difference - and certainly this is not a criticism. People were wonderful; friendly, warm, and enjoying themselves. But not a traditional spa-like atmosphere, so just be aware if this will color your visit. People having a good time is a good thing - yes! In the spa there were signs for "silencio". This lasted for about 5 minutes into my visit, after which people were yelling to each other in constant conversation over the whirlpool jets as I chuckled to myself in the "zen pool". No silencio. But great water jets in the whirlpool. The walk to the natural ocean pool is very very steep, long, was cold in May. But beautiful! But not for elderly or frail. Check your bill leaving, 2 dinners charged by mistake to my room.
Stayed 3 nights in May 2024

10/10 Excellent

darwin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the views from the top, and the pools nearby
Stayed 9 nights in Feb 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was beautiful but because the property was a bit far from restaurants etc., I felt they took advantage of their customers by charging outrageous prices for beverages and while there was plenty of food, the quality was never better than average. It was very much like being on a cruise ship quite honestly. Great views though.
Stayed 3 nights in Jan 2024

6/10 Okay

P K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Moderate stay
It was ok, not as I had hoped for, it’s far from the airport and really expensive cab fairs. Nothing to do and charges to use sauna and not much food for vegetation’s.
Stayed 2 nights in Jan 2024

10/10 Excellent

sophie

Traveled with partner
Liked: Amenities
Absolutely amazing hotel! Would recommend to anyone.
Stayed 5 nights in Dec 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Great relaxing spot
Overall excellent hotel. Extremely scenic spot and very peaceful I slept with the sound of waves. Not walkable to many shops but great for a relaxing break. They only give you water and amenities the first day. Few British tourists most German and peaceful.
Stayed 3 nights in Nov 2023

6/10 Okay

Kendrick

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The food quality and service in the restaurant was poor. we would not recommend the food
Stayed 9 nights in Nov 2023

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with wonderful service and a beautiful view. The staff was very kind, hard working, and helpful. The price for half board was definitely worth the price and I highly recommend it. The same can be said about the hot stone massage at the hotel spa. We were very happy with our stay here, and in fact spent most of our time on the island at the hotel.
Stayed 6 nights in Jun 2023

8/10 Good

Horacio

Stayed 1 night in Jul 2023

10/10 Excellent

Quang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful quiet hotel.
Wonderful hotel. Beautiful quiet, relaxing location. Spacious comfortable room. Great sea view from our room. Breakfast is good with hundreds of choices. Highly recommended if you want to relax and stay away from crazy crowd
Stayed 4 nights in Apr 2023

6/10 Okay

Kate

Traveled with partner
Fabulous location on the coast with lovely views. Easy walk down to the port and to the sea pools. Breakfast - lots of choice including lots of lovely fresh fruits etc. Dinner - a weird selection of things - perhaps themed nights would be better to prevent the general mish mash. Lovely big pool, lots of sun loungers but very few (approx 10!!) parasols. Some very negative points however No drawers at all in the bedroom so it got very cluttered. (Very strange in a good sized bedroom - masses of room for drawers) Two separate beds with no zip link facility so big gap. Dreadful smell of damp and the air conditioning was not working. Engineer said all over the hotel was an issue. The damp was really bad - I partially cured it by putting laundry detergent down the drain and pouring boiling water down. Bedroom was not well cleaned - lots of grime generally. The strangest thing was that above the bed there was a huge rectangle of glowing light when we put the lights out.. so irritating as it made the room light. Also because of no air con we had sliding balcony door open and there was lots of light pollution from lights outside. Getting a bath towel - the most ridiculous procedure.. have to pay ten euros cash, go and get a voucher then go and get a towel from reception... what a performance. No live music as promised on rooftop terrace (which is lovely) Waitresses were lovely but other staff surly and did not seem well trained. Restaurant is like underground car park
Stayed 7 nights in May 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place to stay in Agaete
Fantastic breakfast to start the day, great setting, quiet at night, breathtaking landscape.
Puerto de las Nieves
Stayed 4 nights in Apr 2023

10/10 Excellent

Don

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place
We enjoyed our stay at this hotel. The reception staff, particularly Alfredo and Edwardo (I may their names wrong) helped us when I accidently booked your two day stay for one person, when it should have been two people. Quite frankly they could have ripped us off to make the change but they did not do that. Instead they waived a penalty and provided us with a comparable price that we previously had, adjusted up for the extra meals. The location is terrific, we enjoyed the entertainment, grounds, pool and especially the walk across the sand doons to the beautiful beach.
Stayed 4 nights in Mar 2023

10/10 Excellent

Peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in a blustery but pretty part of the island, we would definitely recommend
Stayed 2 nights in Apr 2023

10/10 Excellent

Anthony

Stayed 3 nights in Feb 2023

10/10 Excellent

Claude

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.

8/10 Good

Hon Ting

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
We stayed here for 10days and had two connecting rooms. Both were a great size and as a young family of 5 had so much space. We were on the same floor as the pool and access to the pool was brilliant. It was a lovely pool area, with a small childrens pool and an adult only bubble pool. There is also a pool side bar which you can get drinks and light snacks from the day and carlos was brilliant-friendly. I have to mention all the hotel generally appeared clean there was an issue with cockroaches. We found main dead in the corridor outside our room and had to kill two ourselves inside the room. We notified management, and "extra cleaning" offered for the next day although we had to remind them and follow this up due to staff stortage. I also spoke about this on check out and after the reception staff told management whilst we sat in reception for 45 mins waiting for taxi, no further interaction was made to us. That was very disappointing. We also did notice many smaller "baby" cockroaches which we exterminated after the two huge invaders. This was a shame as most other things were fine. It could have helped if the door had a brush on the bottom but it looked like this was removed and not replaced (both rooms). Breakfast was well-stocked and pretty much the same for 10days. Would have liked poached eggs and hollandaise to be an option but couldnt see this. The hotel is a fairly long way to the village area bit is worth it. The walk back has a very steep hill. Good 3 star not a 4
Stayed 10 nights in Aug 2022

8/10 Good

Dean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

Giles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A fantastic, off the beaten track hotel.
We've just returned from a fantastic week here. The location is stunning, the hotel is very comfortable and the food is wonderful. The staff are very friendly and very eager to please. We had a upper floor room with a king size bed, great modern bathroom, a balcony and amazing sea views. I can't recommend this lovely hotel enough.
Stayed 7 nights in Aug 2022

2/10 Terrible

Luigi

Liked: Cleanliness, room comfort
Disliked: Staff & service
BAD EXPERIENCE!!
I bought a present stay for my friends anniversary and they didn’t accept my vip status ( free spa ) for them I spoke with the sun director and she was so rude and unprofessional!
Stayed 2 nights in Jul 2022