See all properties

Hotel Palacio Mundo Imperial

4.0 star property

Choose dates to view prices

Photo gallery for Hotel Palacio Mundo Imperial

6 outdoor pools, open 7:00 AM to 8:00 PM, pool umbrellas, sun loungers
Lobby
Hallway
Reception
6 outdoor pools, open 7:00 AM to 8:00 PM, pool umbrellas, sun loungers

Reviews

8.2 out of 10
Very good

Popular amenities

  • Hot Tub
  • Pet friendly
  • Bar
  • 24/7 front desk
  • All inclusive
  • Laundry
$134
includes taxes & fees
Sep 10 - Sep 11

Explore the area

View in a map
Boulevard Barra Vieja No. 3, Acapulco, GRO, 39931
  • Forum de Mundo Imperial
    ‪3 min walk‬
  • La Isla Shopping Village
    ‪7 min walk‬
  • La Bonfil Beach
    ‪5 min drive‬
  • Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)
    ‪2 min drive‬

Room options

View all photos for Club 89 King Bed Resort View

Club 89 King Bed Resort View | Down comforters, in-room safe, desk, laptop workspace

Club 89 King Bed Resort View

10.0 out of 10
Exceptional
(1 review)
  • 377 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Club 89 Double Beds Resort View

Down comforters, in-room safe, desk, laptop workspace

Club 89 Double Beds Resort View

  • 377 sq ft
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club 89 Double Beds Diamante View

Down comforters, in-room safe, desk, laptop workspace

Club 89 Double Beds Diamante View

7.0 out of 10
Good
(8 reviews)
  • 377 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Master Suite King Size Bed Resort View

Down comforters, in-room safe, desk, laptop workspace

Master Suite King Size Bed Resort View

  • 840 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe King Size Bed Resort View

Deluxe King Size Bed Resort View | Down comforters, in-room safe, desk, laptop workspace

Deluxe King Size Bed Resort View

9.0 out of 10
Wonderful
(11 reviews)
  • 377 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for One Bedroom Penthouse King Size Bed Diamante View

One Bedroom Penthouse King Size Bed Diamante View | Down comforters, in-room safe, desk, laptop workspace

One Bedroom Penthouse King Size Bed Diamante View

  • 1227 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Club 89 King Size Bed Diamante View

Club 89 King Size Bed Diamante View | Down comforters, in-room safe, desk, laptop workspace

Club 89 King Size Bed Diamante View

  • 377 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite King Size Resort View

Junior Suite King Size Resort View | Down comforters, in-room safe, desk, laptop workspace

Junior Suite King Size Resort View

9.4 out of 10
Exceptional
(3 reviews)
  • 560 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite King Size Bed Diamante View

Down comforters, in-room safe, desk, laptop workspace

Junior Suite King Size Bed Diamante View

  • 624 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Double Beds Diamante View

Down comforters, in-room safe, desk, laptop workspace

Superior Double Beds Diamante View

8.6 out of 10
Excellent
(62 reviews)
  • 377 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior King Size Bed Diamante View

Down comforters, in-room safe, desk, laptop workspace

Superior King Size Bed Diamante View

8.6 out of 10
Excellent
(39 reviews)
  • 377 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Master Suite King Size Bed Diamante View

Down comforters, in-room safe, desk, laptop workspace

Master Suite King Size Bed Diamante View

  • 840 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Double Beds + Concert Included

Superior Double Beds + Concert Included | Down comforters, in-room safe, desk, laptop workspace

Superior Double Beds + Concert Included

  • 377 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Double Beds Resort View

Down comforters, in-room safe, desk, laptop workspace

Deluxe Double Beds Resort View

8.8 out of 10
Excellent
(18 reviews)
  • 377 sq ft
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Luxury with View

Down comforters, in-room safe, desk, laptop workspace

Room Luxury with View

  • 376 sq ft
  • Sleeps 2

View all photos for Room Deluxe with View

Down comforters, in-room safe, desk, laptop workspace

Room Deluxe with View

  • 376 sq ft
  • Sleeps 2

View all photos for Room Luxury with View

Down comforters, in-room safe, desk, laptop workspace

Room Luxury with View

  • 377 sq ft
  • Sleeps 4

View all photos for Suite Junior with View

Down comforters, in-room safe, desk, laptop workspace

Suite Junior with View

  • 624 sq ft
  • Sleeps 2

View all photos for Room Deluxe with View

Down comforters, in-room safe, desk, laptop workspace

Room Deluxe with View

  • 376 sq ft
  • Sleeps 4

View all photos for Suite Junior with View

Down comforters, in-room safe, desk, laptop workspace

Suite Junior with View

  • 624 sq ft
  • Sleeps 2

View all photos for Room Luxury

Down comforters, in-room safe, desk, laptop workspace

Room Luxury

  • 376 sq ft
  • Sleeps 2

View all photos for Suite Master with View

Down comforters, in-room safe, desk, laptop workspace

Suite Master with View

  • 839 sq ft
  • Sleeps 2

View all photos for Room Luxury with View

Down comforters, in-room safe, desk, laptop workspace

Room Luxury with View

  • 376 sq ft
  • Sleeps 4

View all photos for Room Superior with View

Down comforters, in-room safe, desk, laptop workspace

Room Superior with View

  • 376 sq ft
  • Sleeps 2

View all photos for Room Superior with View

Down comforters, in-room safe, desk, laptop workspace

Room Superior with View

  • 376 sq ft
  • Sleeps 4

View all photos for Suite Master with View

Down comforters, in-room safe, desk, laptop workspace

Suite Master with View

  • 839 sq ft
  • Sleeps 2

View all photos for Suite Premium with View

Down comforters, in-room safe, desk, laptop workspace

Suite Premium with View

  • 1227 sq ft
  • Sleeps 2

Similar properties

Front of property - evening/night

Princess Mundo Imperial

  • Pool
  • All inclusive
  • Pet friendly
  • Restaurant
4.1 out of 5, Very Good, 1,003 reviews
Princess Mundo Imperial

About this property

Hotel Palacio Mundo Imperial

4-star Acapulco resort, connected to the convention center in Puente del Mar
4 restaurants, 6 outdoor pools, and a full-service spa are available at this smoke-free resort. Other amenities include 2 poolside bars, a health club, and a bar/lounge.
Hotel Palacio Mundo Imperial offers 814 accommodations with iPod docking stations and espresso makers. Rooms open to balconies. Beds feature down comforters. 46-inch flat-screen televisions come with digital channels.

Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include safes and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily.

3 outdoor tennis courts and a health club are featured at the resort. 6 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Elan Spa has 2 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.
Some rates at Hotel Palacio Mundo Imperial are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hotel Palacio Mundo Imperial features a full-service spa, 6 outdoor swimming pools, outdoor tennis courts, and a health club. Dining is available at one of the resort's 4 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the resort's bars, which include 2 poolside bars and a bar/lounge.

Business-related amenities at this 4-star property consist of a 24-hour business center and meeting rooms. This family-friendly resort also offers a children's pool, a hot tub, and a sauna.

Hotel Palacio Mundo Imperial is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Mizumi - This seafood restaurant specializes in seafood and serves dinner only. Reservations are required.
Marché - This restaurant specializes in international cuisine and serves breakfast and dinner. Reservations are required.
La Moda - This restaurant serves breakfast, brunch, lunch, and dinner. Reservations are required.
Acua - This poolside family restaurant specializes in Mexican cuisine and serves lunch and dinner.
Carnivore - This steakhouse specializes in Mexican cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required.
24-hour room service is available.

All inclusive details

All-inclusive room rates at Hotel Palacio Mundo Imperial are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Property amenities

Internet

  • Available in all rooms: Internet access

Parking and transportation

  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: MXN 420 to 420 for adults and MXN 210 to 210 for children
  • 2 poolside bars
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Acua
  • Carnivore
  • La Moda
  • Marché
  • Mizumi

Things to do

  • 3 outdoor tennis courts
  • 6 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Children's pool
  • Designer stores
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Playground
  • Sauna
  • Shopping

Family friendly

  • 6 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Low-height counter and sink
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Banquet hall
  • Built in 2014
  • Lifeguards
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 46-inch flat-screen TV with digital channels
  • iPod dock

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 1500 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 20 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MXN 350 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: MXN 250 per accommodation, per night
The resort fee includes:
  • Fitness center access
  • Parking
  • Phone calls
  • WiFi access (may be limited)

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately MXN 420 to 420 for adults, and MXN 210 to 210 for children
  • Pet fee: MXN 1500 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: MXN 350 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 7:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Mundo Imperial
Mundo Imperial Acapulco
Resort Mundo Imperial Acapulco
Mundo Imperial Hotel Acapulco
Palacio Mundo Imperial
Palacio Mundo Imperial Resort
Hotel Palacio Mundo Imperial Resort
Hotel Palacio Mundo Imperial Acapulco
Palacio Mundo Imperial All Inclusive Hotel
Hotel Palacio Mundo Imperial Resort Acapulco

Hotel Palacio Mundo Imperial Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 502 out of 1002 reviews
Rating 8 - Good. 262 out of 1002 reviews
Rating 6 - Okay. 120 out of 1002 reviews
Rating 4 - Poor. 69 out of 1002 reviews
Rating 2 - Terrible. 49 out of 1002 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

6/10 Okay

Fernando

Traveled with group
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
I’m giving 1 start review for the staff & Service section thank you to the absolutely incompetent service from Erika at the front desk. Let’s do this really short”, I made my booking through Expedia, As soon as I arrived at the hotel, they couldn't find my reservation, they had to dial and finally found it but they mentioned that it would take a while to get to their system so they offered me to wait in the hotel lobby, I mentioned that if I could go to the restaurant to eat while I waited for my reservation to arrive (it's worth mentioning that I had the all-inclusive package) as soon as Erika heard this she said rudely and arrogantly that no, I told her that there was no problem that I would pay for it and after they gave me a discount to which she arrogantly told me no that it wasn't possible, I told her that I would like to speak to her manager which she replied that she was in a meeting, I went straight to the restaurant to try to fix it but they told me that they depended on the Front desk, I returned to the lobby and demanded to speak to the manager and surprise! the manager Ana was always sitting in the concierge right next to the lobby which is why I realized that Erika did not want me to speak to her, Ana kindly was able to resolve everything and I appreciate her efficiency, other minor issues like the room wasn’t ready on a Tuesday and the room key fob wasn’t working.
Stayed 2 nights in May 2025

8/10 Good

Armando

Traveled with partner
Liked: Amenities
Bathrooms around the hotel smell bad. And my bathroom had also a funny smell. The all inclusive ends at 11 pm, this is not the same in other all inclusive hotels
Stayed 1 night in May 2025

8/10 Good

anette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was ok. The only thing is that I was waiting for the elevator and a housekeeper came and took the elevator along with her cart. There was no room for no one else. I suggest giving the priority to your guest especially if you are waiting on. This happened on the 6th floor.
Stayed 4 nights in May 2025

10/10 Excellent

Earnest

Stayed 2 nights in Mar 2025

10/10 Excellent

Juan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo me gusto
Stayed 2 nights in Mar 2025

10/10 Excellent

Federico

Stayed 3 nights in Mar 2025

2/10 Terrible

Raul

Traveled with family
Disliked: Cleanliness, staff & service, amenities
I paid 1250 dollars for two rooms 4 nights expecting it was all inclusive. Got there and they told me it was just for rooms. Even if i made a mistake, asked them how much it would be to pay for 5 adults for food and drinks difference. They said 49000 pesos iqual to 2500 more us dollars which will be double the cost of the rooms. Very expensive. Hotel is not in front of the beach. It is 500 or more meters away from the hotel. We checked the menus and pricing and very expensive. So we decided to leave the hotel every single day to visit beaches. And eat out of the hotel. Basically we just use the hotel to spend the nights. Never used facilities. One day a security guy was almost searching my grocery bag where i had only a coke, milk and sweet bread. He stopped me and started interrogating me about what i had in my bag. It was terrible. I told him it is just a couple of drinks and bread. He said it is our policy no food from outdoors is allowed in the rooms. That is ridiculous. I will never ever comeback to this hotel. I definitely won't recommend it.
Stayed 4 nights in Mar 2025

10/10 Excellent

Irma

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo
Stayed 3 nights in Mar 2025

10/10 Excellent

Eugenio

Stayed 3 nights in Feb 2025

10/10 Excellent

JASON

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very beautiful. The property didn’t have a beach but had an access to a beautiful beach club and sister properties with beaches. The staff was very friendly and kind.
Stayed 2 nights in Mar 2025

10/10 Excellent

Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 1 night in Mar 2025

8/10 Good

JESUS

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena variedad de albercas para todos los gustos. El club de playa también agradable. Podría mejorar el menú y calidad de los alimentos. _
Stayed 3 nights in Feb 2025

10/10 Excellent

Clint, New York

Stayed 2 nights in Jan 2025

10/10 Excellent

Jimmy

Traveled with family and small children
ok
Stayed 1 night in Jan 2025

10/10 Excellent

Kristine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very close to the airport which is convenient. The rooms were clean and the staff are friendly.
Stayed 1 night in Jan 2025

10/10 Excellent

Marco Antonio

Stayed 2 nights in Dec 2024

10/10 Excellent

geronimo

Stayed 7 nights in Dec 2024

8/10 Good

Maribel

Stayed 1 night in Nov 2024

10/10 Excellent

Edith

Stayed 1 night in Nov 2024

8/10 Good

Adami

Liked: Cleanliness, staff & service, property conditions & facilities
Muy lindo muy amables sólo que el desayuno necesitan mejorarlo 👍
Stayed 1 night in Dec 2024

6/10 Okay

Maribel

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
I loved the place the only complain I have is that the room that states it’s for 4 people is not for 4 people beds are too small. Smaller than a kid bed. Uncomfortable to sleep in.
Stayed 1 night in Dec 2024

4/10 Poor

maria fernanda

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Las señoritas de recepción no te pueden atender y son. altaneras. Llevo 6 veces tratando de que me den mi factura y todos me dicen cosas diferentes y una de ellas muy grosera no me quiso dar ni su nombre.
Stayed 2 nights in Nov 2024

8/10 Good

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2024