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Hotel Palacio Mundo Imperial

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Palacio Mundo Imperial

6 outdoor pools, open 7:00 AM to 8:00 PM, pool umbrellas, sun loungers
4 restaurants, breakfast, lunch, dinner served; seafood
Premium bedding, in-room safe, desk, iron/ironing board
Lobby
4 restaurants, breakfast, lunch, dinner served; seafood

Reviews

8.0 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • Laundry
    Laundry
  • Hot Tub
    Hot Tub
  • 24/7 front desk
    24/7 front desk
  • All inclusive
    All inclusive
  • Pet friendly
    Pet friendly

Explore the area

Map
Boulevard Barra Vieja No. 3, Acapulco, GRO, 39931
  • Forum de Mundo Imperial
    4 min walk
  • La Isla Shopping Village
    8 min walk
  • La Bonfil Beach
    7 min drive
  • Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)
    3 min drive

Room options

View all photos for Club 89 King Bed Resort View

Club 89 King Bed Resort View | Premium bedding, in-room safe, desk, iron/ironing board

Club 89 King Bed Resort View

  • 377 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Club 89 Double Beds Resort View

Premium bedding, in-room safe, desk, iron/ironing board

Club 89 Double Beds Resort View

  • 377 sq ft
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club 89 Double Beds Diamante View

Premium bedding, in-room safe, desk, iron/ironing board

Club 89 Double Beds Diamante View

  • 377 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Master Suite King Size Bed Resort View

Premium bedding, in-room safe, desk, iron/ironing board

Master Suite King Size Bed Resort View

  • 840 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe King Size Bed Resort View

Deluxe King Size Bed Resort View | Premium bedding, in-room safe, desk, iron/ironing board

Deluxe King Size Bed Resort View

  • 377 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for One Bedroom Penthouse King Size Bed Diamante View

One Bedroom Penthouse King Size Bed Diamante View | Premium bedding, in-room safe, desk, iron/ironing board

One Bedroom Penthouse King Size Bed Diamante View

  • 1227 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Club 89 King Size Bed Diamante View

Club 89 King Size Bed Diamante View | Premium bedding, in-room safe, desk, iron/ironing board

Club 89 King Size Bed Diamante View

  • 377 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite King Size Resort View

Junior Suite King Size Resort View | Premium bedding, in-room safe, desk, iron/ironing board

Junior Suite King Size Resort View

  • 560 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite King Size Bed Diamante View

Premium bedding, in-room safe, desk, iron/ironing board

Junior Suite King Size Bed Diamante View

  • 624 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Double Beds Diamante View

Premium bedding, in-room safe, desk, iron/ironing board

Superior Double Beds Diamante View

  • 377 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior King Size Bed Diamante View

Premium bedding, in-room safe, desk, iron/ironing board

Superior King Size Bed Diamante View

  • 377 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Master Suite King Size Bed Diamante View

Premium bedding, in-room safe, desk, iron/ironing board

Master Suite King Size Bed Diamante View

  • 840 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Beds Resort View

Premium bedding, in-room safe, desk, iron/ironing board

Deluxe Double Beds Resort View

  • 377 sq ft
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Luxury With View

Premium bedding, in-room safe, desk, iron/ironing board

Room Luxury With View

  • Sleeps 2
  • 1 Queen Bed(s)

View all photos for Room Deluxe With View

Premium bedding, in-room safe, desk, iron/ironing board

Room Deluxe With View

  • Sleeps 2
  • 1 Queen Bed(s)

View all photos for Room Luxury With View

Premium bedding, in-room safe, desk, iron/ironing board

Room Luxury With View

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Suite Junior With View

Premium bedding, in-room safe, desk, iron/ironing board

Suite Junior With View

  • Sleeps 2
  • 1 Queen Bed(s)

View all photos for Room Deluxe With View

Premium bedding, in-room safe, desk, iron/ironing board

Room Deluxe With View

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Suite Junior With View

Premium bedding, in-room safe, desk, iron/ironing board

Suite Junior With View

  • Sleeps 2
  • 1 Queen Bed(s)

View all photos for Room Luxury

Premium bedding, in-room safe, desk, iron/ironing board

Room Luxury

  • Sleeps 2
  • 1 Queen Bed(s)

View all photos for Suite Master With View

Premium bedding, in-room safe, desk, iron/ironing board

Suite Master With View

  • Sleeps 2
  • 1 Queen Bed(s)

View all photos for Room Luxury With View

Premium bedding, in-room safe, desk, iron/ironing board

Room Luxury With View

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Room Superior With View

Premium bedding, in-room safe, desk, iron/ironing board

Room Superior With View

  • Sleeps 2
  • 1 Queen Bed(s)

View all photos for Room Superior With View

Premium bedding, in-room safe, desk, iron/ironing board

Room Superior With View

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Suite Master With View

Premium bedding, in-room safe, desk, iron/ironing board

Suite Master With View

  • Sleeps 2
  • 1 Queen Bed(s)

View all photos for Suite Premium With View

Premium bedding, in-room safe, desk, iron/ironing board

Suite Premium With View

  • Sleeps 2
  • 1 Queen Bed(s)

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About this property

Hotel Palacio Mundo Imperial

4-star Acapulco resort, connected to the convention center in Puente del Mar
4 restaurants, 6 outdoor pools, and a full-service spa are available at this smoke-free resort. Other amenities include 2 poolside bars, a health club, and a bar/lounge.
Hotel Palacio Mundo Imperial offers 814 accommodations with iPod docking stations and espresso makers. Rooms open to balconies. Beds feature premium bedding. A pillow menu is available. 46-inch flat-screen televisions come with digital channels.

Rooms have partially open bathrooms. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

3 outdoor tennis courts and a health club are featured at the resort. 6 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Elan Spa has 2 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.
Some rates at Hotel Palacio Mundo Imperial are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hotel Palacio Mundo Imperial features a full-service spa, 6 outdoor swimming pools, outdoor tennis courts, and a health club. Dining is available at one of the resort's 4 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the resort's bars, which include 2 poolside bars and a bar/lounge.

Business-related amenities at this 4-star property consist of a 24-hour business center and meeting rooms. This family-friendly resort also offers a children's pool, a spa tub, and a sauna.

Hotel Palacio Mundo Imperial is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Mizumi - This seafood restaurant specializes in seafood and serves dinner only. Reservations are required.
Marché - This restaurant specializes in international cuisine and serves breakfast and dinner. Reservations are required.
La Moda - This restaurant serves breakfast, brunch, lunch, and dinner. Reservations are required.
Acua - This poolside family restaurant specializes in Mexican cuisine and serves lunch and dinner.
Carnivore - This steakhouse specializes in Mexican cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required.
24-hour room service is available.

All inclusive details

All-inclusive room rates at Hotel Palacio Mundo Imperial are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Internet access

Parking and transportation

  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: MXN 420 to 420 for adults and MXN 210 to 210 for children
  • 2 poolside bars
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Acua
  • Carnivore
  • La Moda
  • Marché
  • Mizumi

Things to do

  • 3 outdoor tennis courts
  • 6 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Children's pool
  • Designer stores
  • Free children's club
  • Full-service spa
  • Health club
  • Playground
  • Sauna
  • Shopping
  • Spa tub

Family friendly

  • 6 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free crib
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Low-height counter and sink
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Banquet hall
  • Built in 2014
  • Lifeguards
  • Smoke-free property

Room amenities

Bedroom

  • Free crib
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 46-inch flat-screen TV with digital channels
  • iPod dock

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 999 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 20 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MXN 350 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: MXN 250 per accommodation, per night
The resort fee includes:
  • Fitness center access
  • Parking
  • Phone calls
  • WiFi access (may be limited)

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately MXN 420 to 420 for adults, and MXN 210 to 210 for children
  • Pet fee: MXN 999 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: MXN 350 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

Pool access available from 7:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Mundo Imperial
Mundo Imperial Acapulco
Resort Mundo Imperial Acapulco
Mundo Imperial Hotel Acapulco
Palacio Mundo Imperial
Palacio Mundo Imperial Resort
Hotel Palacio Mundo Imperial Resort
Hotel Palacio Mundo Imperial Acapulco
Palacio Mundo Imperial All Inclusive Hotel
Hotel Palacio Mundo Imperial Resort Acapulco

Hotel Palacio Mundo Imperial Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 462 out of 1002 reviews" "
Rating 8 - Good. 267 out of 1002 reviews" "
Rating 6 - Okay. 139 out of 1002 reviews" "
Rating 4 - Poor. 79 out of 1002 reviews" "
Rating 2 - Terrible. 55 out of 1002 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Earnest

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ReLly nice service from staff
Stayed 4 nights in Aug 2024

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable stay
Stayed 1 night in Aug 2024

6/10 Okay

Beatriz

Traveled with family and small children
Disliked: Staff & service, amenities
Service from waiters in the beach so terrible I had to wait hours to get a drink
Stayed 1 night in Jul 2024

10/10 Excellent

Verified traveler

Stayed 2 nights in Jul 2024

2/10 Terrible

MARIA

Stayed 3 nights in Jun 2024

10/10 Excellent

Ricardo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good
Stayed 1 night in May 2024

10/10 Excellent

Carlos

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and I clean, friendly and professional staff food quality in all of the restaurants is excellent, good price for a very nice property. Overall 10 out of 10.
Stayed 2 nights in May 2024

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and very professional staff, place is clean all around the property, adult pool area is great.
Stayed 2 nights in Apr 2024

4/10 Poor

Larry

Stayed 1 night in Mar 2024

10/10 Excellent

Gerardo

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Feb 2024

10/10 Excellent

Beatriz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Pilar

Stayed 1 night in Aug 2023

8/10 Good

Tomas

Traveled with family
Liked: Cleanliness, staff & service
need to replace old equipment
Stayed 2 nights in Jul 2023

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, property conditions & facilities
Close to airport and concert venue
Stayed 3 nights in Jul 2023

4/10 Poor

Ana

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

JOSE

Liked: Cleanliness, staff & service, property conditions & facilities
Not at all
Stayed 1 night in Jun 2023

6/10 Okay

Anthony

Stayed 1 night in Jun 2023

10/10 Excellent

Xochitl

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I like the club the playa.
Stayed 2 nights in May 2023

2/10 Terrible

Alexandra

Disliked: Cleanliness, staff & service, property conditions & facilities
Stay away from this hotel they make extra charge for valet parking and I arrive in taxi also they charge for Wi-Fi when they advertise as a free room humid employee rude never again I stay there
Stayed 1 night in May 2023

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
Is clean and a lot space
Stayed 2 nights in May 2023

10/10 Excellent

Mia

Stayed 3 nights in Apr 2023

6/10 Okay

Tonja, muskegon

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The property is huge & nice. They do not give you a map or tell you where things are. It was pretty hard trying to find things. Adult pool is on the other side of the hotel, building 1. There is no food there. Bartenders were friendly and fun. Pool is very boring! Meant for old people who want zero noise. Even the music at max volume is very low. The resort feels sad, not fun! We paid for all inclusive. IT IS NOT WORTH IT. Food is limited, we had to walk to the other side of the resort to the family pools for food, than back. I wanted water, I asked the front desk & they said I had to dial 0 from my room for it. Why would I pay 200 pesos for water to be delivered? That’s stupid! I paid $160 and I can’t get a bottled water without paying for room service to bring it to me? We went for breakfast on checkout day. We had to wait until 7 am to eat. We needed to leave at 7:30. no food until 7am. The most annoying thing is they want you to sign a bill after everything, even when you paid for all inclusive. We got tired of waiting for the bill and learned to just leave, don’t worry they come running then. They act like I’m leaving without paying! Worse all inclusive we have been too. Our room was Huge and nice. Too many buttons for lights, like 15-20. Our bed had sand in it & we had not gotten into bed yet. Blood stain on sheets. It was not old blood. It was still red! Taxi to airport took 30 min for pickup.
Stayed 1 night in Apr 2023

6/10 Okay

Adanech

Stayed 1 night in Apr 2023