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Hotel Emporio Acapulco

3.5 star property

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Photo gallery for Hotel Emporio Acapulco

Children's play area - outdoor
View from room
Bar (on property)
Bar (on property)
1 bedroom, in-room safe, desk, blackout drapes

Reviews

8.2 out of 10
Very good

Popular amenities

  • Spa
  • Bar
  • Parking available

Explore the area

Map
Av. Costera Miguel Aleman 121, Fracc. Magallanes, Acapulco, GRO, 39670
  • Diana the Huntress
    ‪1 min walk‬
  • Condesa Beach
    ‪2 min walk‬
  • Papagayo Beach
    ‪3 min drive‬
  • Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)
    ‪18 min drive‬

Room options

View all photos for Superior Queen with ocean view

1 bedroom, in-room safe, desk, blackout drapes

Superior Queen with ocean view

  • 355 sq ft
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite 2 Double Beds Ocean View

Junior Suite 2 Double Beds Ocean View | 1 bedroom, in-room safe, desk, blackout drapes

Junior Suite 2 Double Beds Ocean View

  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard King Ocean View

View from room

Standard King Ocean View

  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite Privilege Club King Ocean View

View from room

Suite Privilege Club King Ocean View

  • 382 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite Privilege Club Doble Ocean View

1 bedroom, in-room safe, desk, blackout drapes

Suite Privilege Club Doble Ocean View

  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior King Ocean View

View from room

Superior King Ocean View

  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Double Ocean View

1 bedroom, in-room safe, desk, blackout drapes

Standard Double Ocean View

  • 355 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Double Ocean View

1 bedroom, in-room safe, desk, blackout drapes

Superior Double Ocean View

  • 355 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard With Sea View

1 bedroom, in-room safe, desk, blackout drapes

Room Standard With Sea View

  • Sea view
  • Sleeps 2
  • 1 Double Bed

View all photos for Room Superior With Sea View

1 bedroom, in-room safe, desk, blackout drapes

Room Superior With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Deluxe With Sea View

1 bedroom, in-room safe, desk, blackout drapes

Room Deluxe With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Junior With Sea View

1 bedroom, in-room safe, desk, blackout drapes

Suite Junior With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room Standard With Sea View

1 bedroom, in-room safe, desk, blackout drapes

Double Room Standard With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

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About this property

Hotel Emporio Acapulco

3.5-star hotel in Costera Acapulco
Catch some rays on Hotel Emporio Acapulco's private sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the hotel's 2 restaurants.
Hotel Emporio Acapulco offers 422 accommodations with safes and coffee/tea makers. Rooms open to balconies. 42-inch plasma televisions come with cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Acapulco hotel provides wireless Internet access (speed: 25+ Mbps) for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Oriental Spa. The spa is open daily.
Step outside to unwind on the sand beach. At Hotel Emporio Acapulco you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the hotel's 2 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. A computer station is located on site and wired and wireless Internet access is available for a surcharge. This beach hotel also offers a children's pool, a fitness center, and a garden. Onsite parking is available (surcharge).

Hotel Emporio Acapulco is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 8:00 AM and 12:30 PM.
Hotel Emporio Acapulco has 2 restaurants serving breakfast, lunch, and dinner.
24-hour room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (MXN 250 per night)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: WiFi (MXN 250 per night); wired internet (surcharge)

Parking and transportation

  • 24-hour airport drop-off shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Self parking on site (MXN 220 per night)
  • Valet parking on site (MXN 220 per night)

Food and drink

  • Daily buffet breakfast available 8:00 AM to 12:30 PM for a fee: MXN 340 to 355 for adults and MXN 165 to 180 for children
  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Children's club
  • Children's pool
  • Full-service spa
  • Gym
  • Infinity pool
  • Playground
  • Shopping

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference space
  • Meeting room

Outdoors

  • Beach cabanas (surcharge)
  • Garden
  • On a private beach
  • Terrace

Full-service spa

  • Spa open daily

Accessibility

  • No elevator

More

  • 11 floors
  • 2 buildings
  • Banquet hall
  • Built in 1952
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch HDTV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: MXN 833

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 11 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 340 to 355 for adults, and MXN 165 to 180 for children
  • Fee for in-room wireless internet: MXN 250 per night (rates may vary)
  • Fee for wireless internet in public areas: MXN 250 per night (rates may vary)
  • Fee for wired internet in public areas: MXN 250 per night (rates may vary)
  • Airport shuttle fee: MXN 380 per vehicle (maximum occupancy 4)
  • Self parking fee: MXN 220 per night
  • Valet parking fee: MXN 220 per night
  • Late check-out fee: MXN 833 (subject to availability)
  • Pool fee: MXN 500 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
The optional pool fee listed is applied per person, per entrance for access to the Infinity pool area, and can be redeemed towards food and beverage.

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Acapulco Emporio
Acapulco Emporio Hotel
Acapulco Hotel Emporio
Emporio Acapulco
Emporio Acapulco Hotel
Emporio Hotel
Emporio Hotel Acapulco
Hotel Acapulco Emporio
Hotel Emporio
Hotel Emporio Acapulco
Hotel Emporio Acapulco Hotel
Hotel Emporio Acapulco Acapulco
Hotel Emporio Acapulco Hotel Acapulco

Hotel Emporio Acapulco Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 676 out of 1352 reviews
Rating 8 - Good. 329 out of 1352 reviews
Rating 6 - Okay. 177 out of 1352 reviews
Rating 4 - Poor. 77 out of 1352 reviews
Rating 2 - Terrible. 93 out of 1352 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Robert, Divide

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very noisy with music and drums on the pool area and beach late in the night
Stayed 17 nights in Feb 2025

10/10 Excellent

Alessandro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice pools , food at beach and sunset restaurant are delicious, strawberry daiquiris refreshing, nice friendly staff
Stayed 21 nights in Feb 2025

8/10 Good

Jose Enrique Ma

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities
Good pool and staff
Stayed 7 nights in Feb 2025

6/10 Okay

Richard

Traveled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service

Courtesy to others.

It was most disappointing to see that management allows smoking within the property only because some of the high management employees smoke also. Asthmatic people are not necessarily evident. Disregard of people with invisible handicaps should not be tolerated at all. This behaviour is most notorious in people of generation Z, 20 to 40 years of age.
Stayed 5 nights in Feb 2025

6/10 Okay

roberto

Stayed 1 night in Feb 2025

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Your Best Choice

Possibly the best hotel in Acapulco. The rooms are a bit dated but the service, lobby, resturaunts and pool area more than make up for it. Pay for the breakfast buffet, its worth it.
Stayed 2 nights in Feb 2025

6/10 Okay

Maritza

Stayed 2 nights in Feb 2025

8/10 Good

Leticia

Liked: Cleanliness
Clean Except during buffet was unorganized
Stayed 3 nights in Feb 2025

8/10 Good

Stephanie

Traveled with family
Liked: Cleanliness, staff & service
Great overall for the price
Stayed 7 nights in Feb 2025

10/10 Excellent

Nancy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hi stay at emporio hotel for 2 nights It was perfect Pool fantastic, room clean , food good and the view on the ocean is so nice
Stayed 2 nights in Feb 2025

8/10 Good

Arthur

Liked: Cleanliness, staff & service, amenities
Overall i’m giving a good review. I have been coming to Acapulco for many years off and on. I stayed in this hotel around 15 years ago also. I thought the lobby area, the bar area, the breakfast restaurant and surrounding pool area was very nice. Lush outdoor pool area easy access to the beach. The staff were very nice easy transaction in and out. A few dislikes the room i was in showed it’s age mostly in the bathroom area. Loose rusty taps that kind of thing. One of the reasons i picked this hotel is it had in the photos a nice health club. I still did my daily workout but if you have lifecycles in the photos i expect them to be working. I think one treadmill worked. Over i enjoyed the stay and the area lots to do.
Stayed 7 nights in Feb 2025

4/10 Poor

Elizabeth

Disliked: Cleanliness, amenities, property conditions & facilities
2 days and you will not see the issues with this hotel. I was given the dirtiest room I ever saw. The shower head was disgusting. The hairdryer was from 1990. The King size bed was a double. There were no drinking glasses. The lamp did not have a switch ; you had to move heavy furniture to unplug/plug it in and the lightbulbs were 20 watt. The a/c was set at 18 and running at 26-27. The furniture looked like remnants from another hotel. The outside noise is deafening. There is a morning bullhorn starting 6-7am. And, somehow, Security allowed a Motorcycle in a room. I rode the elevator with a man and his bike. The front desk is where requests go to die…unless you have one of the 2 people that seem to follow up. I requested patio chairs without holes 5x and never got them. I was moved to a much better room; but I still never had a clean floor. The safe broke the first night. And the patio furniture is metal-very hot! Thank goodness for a new manager who stepped up. Now…the property is lush; nice pools. Great food and restaurant staff. However there is a wait in the morning for the coffee shop in a confined space with no a/c and for some reason no fans! The bottom line. This is a hotel that is not guest-friendly.
Stayed 2 nights in Feb 2025

4/10 Poor

Elizabeth

Stayed 28 nights in Jan 2025

2/10 Terrible

David, COACHELLA

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service
The customer service was terrible. The bell boy was so rude and disrespectful. They did not attempt to help me in parking my Van. The bell-boy demanded a tip even though he disrespected my wife and daughter. The room was uncomfortable. The AC broke down. We reported the incident. The technician arrived three hours later and said he could not fix it. The room was humid and really hot. We could not sleep. They provided a small fan but it dot help. I would have a better sleep in my car. I was really disappointed bringing my family to this hotel. But, since Acapulco has had a rough time with the hurricane and the destruction of the city, I understand that the commodities are not to the full extent. I will never book my stay in this hotel. The rudeness of the staff is unbearable. I was tired and all I wanted to do was to have a good night sleep. I was planning to stay ten days in that hotel, but I checked out the following morning and book a different hotel.
Stayed 1 night in Dec 2024

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2025

2/10 Terrible

Edna

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness
There was beg bugs and roaches we inform the staff and they said they didn't found anything but we show them pictures and i show them how they bite me all over my legs and they never offer to change my room. The internet was not working either through my stay, i also report this and it was never fixed. I will not stay there again.
Stayed 2 nights in Feb 2025

10/10 Excellent

Cesar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Gerardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Lucas

Stayed 6 nights in Feb 2025

8/10 Good

Marc Bruno, Toronto

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice swimming pools but you have to pay extra to use the infinite one. Seems to find new ways every year to get more money from you.
Stayed 1 night in Jan 2025

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great experience!
Stayed 2 nights in Jan 2025

10/10 Excellent

Anayansy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2025

8/10 Good

Pedro, Windsor

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Naomy

Traveled with partner, Traveled with family
Liked: Staff & service, amenities
A beautiful beach but the cleanliness and maintenance of the property were not the best. The rooms were warm but the beach made up for it. The breakfast was amazing.
Stayed 4 nights in Jan 2025

8/10 Good

Dalia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025