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Hotel Elcano Acapulco

3.5 star property

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Photo gallery for Hotel Elcano Acapulco

Exterior
Standard Room, 2 Queen Beds | Beach/ocean view
On the beach, free beach cabanas, sun loungers, beach towels
On the beach, free beach cabanas, sun loungers, beach towels
Studio, 1 King Bed | In-room safe, blackout drapes, iron/ironing board

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • Parking available
  • 24/7 front desk
  • Breakfast available
  • Room service

Explore the area

Map
Av del parque y las palmas S/N, Acapulco, GRO, 39690
  • Acapulco Golf Club
    ‪1 min walk‬
  • Icacos Beach
    ‪4 min walk‬
  • Acapulco Convention Center
    ‪10 min walk‬
  • Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)
    ‪29 min drive‬

Room options

View all photos for Studio, 1 King Bed

Studio, 1 King Bed | In-room safe, blackout drapes, iron/ironing board

Studio, 1 King Bed

  • 280 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | In-room safe, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds

  • 377 sq ft
  • Ocean view
  • Sleeps 3
  • 2 Queen Beds

Suite Junior

  • Sleeps 4
  • 2 Queen Bed(s) OR 1 Twin Sofa Bed(s) and 2 Queen Bed(s)

Double Room Superior

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Room Small

In-room safe, blackout drapes, iron/ironing board

Room Small

  • Sleeps 2
  • 1 King Bed(s)

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About this property

Hotel Elcano Acapulco

3.5-star hotel in Costera Acapulco
When you stay at this beach hotel you can enjoy complimentary cabanas and sun loungers.
Hotel Elcano Acapulco offers 180 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and hair dryers. Premium cable television is provided.

Bathrooms include shower/tub combinations. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include ceiling fans and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.

An outdoor pool and a children's pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with complimentary cabanas. After a day at the beach, enjoy amenities at Hotel Elcano Acapulco like an outdoor pool and a children's pool.

The hotel offers a restaurant. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Wireless Internet access is complimentary. Limited complimentary onsite parking is available on a first-come, first-served basis.

Hotel Elcano Acapulco is a smoke-free property.

Buffet breakfasts are available for a surcharge between 8:00 AM and noon on weekends.
Bambuco - This poolside restaurant serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Weekend buffet breakfast available 8:00 AM to noon for a fee: MXN 350 for adults and MXN 175 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • Bambuco
  • El Timon

Things to do

  • Children's pool
  • Outdoor pool
  • Shopping
  • Volleyball

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • In-room crib
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Free beach cabanas
  • On the bay
  • On the beach
  • Pool loungers

More

  • 1 building
  • 9 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 25-inch TV with premium cable channels

Food and drink

  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

This property will be closed from December 20 2023 to December 19 2025 for renovations and will resume operation once the renovation is complete (completion date subject to change).
 

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: MXN 1000 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately MXN 350 for adults and MXN 175 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Elcano Acapulco
Elcano Hotel
Hotel Elcano
Hotel Elcano Acapulco
Elcano Hotel Acapulco
Elcano Resort Acapulco
Hotel Elcano
Hotel Elcano Acapulco Hotel
Hotel Elcano Acapulco Acapulco
Hotel Elcano Acapulco Hotel Acapulco

Hotel Elcano Acapulco Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 392 out of 1001 reviews
Rating 8 - Good. 375 out of 1001 reviews
Rating 6 - Okay. 149 out of 1001 reviews
Rating 4 - Poor. 55 out of 1001 reviews
Rating 2 - Terrible. 30 out of 1001 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Hugo

Stayed 4 nights in Oct 2023

4/10 Poor

Marlene

Stayed 1 night in Oct 2023

4/10 Poor

Marlene

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The location it’s a plus the property it’s in very bad conditions, elevators not morning , bathrooms in very bath conditions areas with out paint no Tv on the bar horrible
Stayed 2 nights in Oct 2023

6/10 Okay

Cesar

Stayed 3 nights in Sep 2023

8/10 Good

Marco

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
*
Stayed 2 nights in Sep 2023

10/10 Excellent

Nora

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Hotel is really clean, peaceful , Family ambiance, affordable and Even the studio size room is quite enough for a couple I totally recommend this Hotel for Everyone who wants to have an awesome time in Acapulco
Stayed 3 nights in Sep 2023

6/10 Okay

John

Liked: Staff & service
Older hotel . Did not want to give upgrade room at hotel even though i am platinum member. First two nights had a small studio that ac did not work. Was finally given different room that functioned little better but was bigger room so i was happy. Knew the area so big plus used public transportation most days. Oxxos everywhere so never far from morning coffee or lunch on the beach beer run. Walk towards beach in back of Hotel Copacabana. Rent a table n chairs there more people then at Elcano. 150 to 200 pesos all day . Must try fried potatoe tacos with salsa … shrimp on stick hit or miss . Close to oxxo for chips n beer everyone has Bluetooth speaker so all kinds of music. Hope this helped … first time at this hotel not sure if I would return. Staff great hotel old!!
Pic in front of hotel..
Stayed 4 nights in Aug 2023

6/10 Okay

Ismael Quintos

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
El hotel requiere ya de mucho mantenimiento, las instalaciones son viejas, los muebles requieren una renovación ya que se están volviendo inservibles, las llaves de lavabo o regadera ya no funcionan adecuadamente, la alberca tiene unas secciones tipo jacuzzi de las cuales solo funciona 1, la alberca solo la limpian con liquidos y es notable que requiere también filtración y ser aspirada, en ocasiones en agua esta verde. En general me parece que le falta mantenimiento a todo. El personal es atento y se esmera en hacer su trabajo, la comida me parece cara considerando costo beneficio.
Stayed 4 nights in Aug 2023

10/10 Excellent

neftali

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast elevators, great buffet breakfast, great location, fast service when notifying a problem
Stayed 2 nights in Aug 2023

10/10 Excellent

LUCIO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

8/10 Good

NIDIA

Stayed 5 nights in Jul 2023

6/10 Okay

Lupita

Stayed 1 night in Jul 2023

6/10 Okay

Cathleen

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hotel needs to be updated. Staff was excellent in restaurants, poolside and housekeeping.
Stayed 4 nights in Jun 2023

8/10 Good

gabriel

Stayed 3 nights in May 2023

8/10 Good

gabriel

Stayed 3 nights in May 2023

8/10 Good

MARICELA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like ubication
Stayed 9 nights in Apr 2023

10/10 Excellent

Oscar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
En lo general para mi todo estubo perfecto y no tengo ningún tipo de queja todo me gusto
Stayed 2 nights in Apr 2023

8/10 Good

J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023

10/10 Excellent

Nora

Traveled with partner
Liked: Staff & service, property conditions & facilities
Lovely hotel. Wonderful views
Stayed 3 nights in Mar 2023

10/10 Excellent

Ava

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The great location and service were excellent.
Stayed 4 nights in Mar 2023

10/10 Excellent

Silvia

Liked: Cleanliness, staff & service, property conditions & facilities
Muy cómodo y la playa está divino. Los camarones al Mojo de Ajo está delicioso 😋
Stayed 2 nights in Feb 2023

10/10 Excellent

Eva

Stayed 7 nights in Jan 2023

10/10 Excellent

Alfonso, Chattanooga

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Very friendly staff, clean and the food was delicious. Service can improve a little bit around the pool by suggesting drinks and appetizers but that’s it. Great experience!!
Stayed 5 nights in Jan 2023

10/10 Excellent

Linda

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
HOTEL EL CANO
beautiful property, great service
Stayed 7 nights in Jan 2023

6/10 Okay

Silverio

Ok