Along with a fitness center, this smoke-free hotel has coffee/tea in a common area and conference space. WiFi in public areas is free. Additionally, self parking, a 24-hour front desk, and tour/ticket assistance are onsite. Housekeeping is available on request.
Helnan Phønix Hotel offers 224 accommodations with hair dryers. Televisions come with cable channels. Bathrooms include bathtubs or showers.
Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered on request and hypo-allergenic bedding can be requested.
Recreational amenities at the hotel include a fitness center.
Helnan Phønix Hotel features a fitness center, a terrace, and multilingual staff. Wireless Internet access is complimentary. This business-friendly hotel also offers tour/ticket assistance, coffee/tea in a common area, and room service (during limited hours). Limited onsite parking is available on a first-come, first-served basis (surcharge).
Helnan Phønix Hotel is a smoke-free property.
Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.
Room service (during limited hours) is available.
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transportation
Uncovered self parking on site (DKK 100 per day)
Limited onsite parking
Food and drink
Buffet breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; DKK 150 for adults and DKK 150 for children
Coffee and tea in common areas
Things to do
Gym
TV in common areas
Conveniences
24-hour front desk
Guidebooks
Luggage storage
Water dispenser
Guest services
Housekeeping (on request)
Multilingual staff
Tour and ticket assistance
Business services
Conference space
Meeting rooms
Outdoors
Terrace
Accessibility
Elevator
More
3 buildings
5 floors
Ballroom
Banquet hall
Smoking not allowed
Room amenities
Bedroom
Bedsheets provided
Hypo-allergenic bedding
Bathroom
Bathtub or shower
Hair dryer
Private bathroom
Towels provided
Entertainment
TV with cable channels
Food and drink
Limited room service
More
Connecting rooms available
Desk
Heating
Phone
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18
Check-out
Check-out before 11 AM
Special check-in instructions
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Access methods
Staffed front desk
Pets
Pets not allowed (service animals are welcome, and are exempt from fees)
Children and extra beds
Children are welcome
Rollaway/extra beds are available for DKK 300.0 per day
Cribs (infant beds) are available for DKK 100.0 per day
Property payment types
Important information
Optional extras
Fee for buffet breakfast: approximately DKK 150 for adults and DKK 150 for children
Uncovered self parking fee: DKK 100 per day
Crib (infant bed) fee: DKK 100.0 per day
Rollaway bed fee: DKK 300.0 per day
Credit card charges are subject to a surcharge
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector and a security system
We should mention
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
National rating
Hotelstars Union assigns an official star rating for properties in Denmark. This property is rated 4 stars.
Property is also known as
Helnan Phoenix
Helnan Phoenix Aalborg
Helnan Phoenix Hotel
Helnan Phoenix Hotel Aalborg
Phønix Hotel Aalborg
Phønix Aalborg
Phønix
Helnan Phønix Hotel Aalborg
Helnan Phønix Aalborg
Helnan Phønix
Helnan Phønix Hotel Hotel
Helnan Phønix Hotel Aalborg
Helnan Phønix Hotel Hotel Aalborg
Helnan Phønix Hotel Reviews
Reviews
8.4
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Room was unpleasantly warm despite the radiator being turned off. Hotel parking lot is quite small. Don't pay for more than than the first night if you stay longer, as you may not be able to find a parking space on the following nights and you'll end up paying double when you give up and park in a public parking lot.
I was staying with friends as part of the Aalborg Karneval. The team were really helpful from prior to arrival with pre-arrival messages and updates. During our stay the team were all really helpful and welcoming.
We booked a twin room and it was with comfortable clean rooms, with ensuite and toiletries included and hairdryer in the bathroom.
The public areas were nice and kept tidy and clean, considering it was Karneval weekend it was great.
Breakfast was nice with a great selection and good tea and coffee, and juice. There is complimentary tea, coffee and water in the reception area.
The location to the city centre and location attractions is fantastic and if highly recommend this hotel for anyone looking for a reasonably priced hotel with friendly and welcoming staff.
Hotellet ligger godt midt i byen, men det er slidt. Det ser ud som om man er i gang med en trinvis opgradering. Der var nye senge og nye møbler nogle steder. Og trænger rengøring til lidt hjælp. Der var temmelig snavset på værelset.
Lidt slidt og umoderne. Men god seng og god beliggenhed.
Morgenmaden er ikke noget særligt
Peter
Stayed 1 night in Mar 2025
6/10 Okay
Tonnie
Mar 27, 2025
Tonnie
Stayed 1 night in Mar 2025
6/10 Okay
Gitte
Business traveler, Traveled with family
Mar 19, 2025
Liked: Room comfort
Over all - to the price - nice and cozy
Really great breakfast buffet.
The hotel is old and a bit rusty 😉 but cozy.
I had a nice room, spacious and nice beds.
The bathroom was rusty, the drain was broken, so both mornings- the water from the shower, came up from the drain.
The cleaning lacked a bit.