Ratings based on 1,212 Verified Reviews
4.1 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.8 Hotel condition
Hotwire Verified Reviews
by A verified traveler
Posted May 10, 2024 on Expedia
Beach is nice staff is nice as well. i would give this place 8/10
If you’re young and want to party though i would reccomend something else but still very fun with great shows
by A verified traveler
Posted May 10, 2024 on Expedia
I think the biggest con there is the food was bland and there are areas where it smells real bad like a sewer which made me want to gag a few times. The service was good besides a few workers demanding for tips which is a turn off.
by A verified traveler
Posted May 9, 2024 on Expedia
The property was great, we had a great time as a family. Our kids loved being able to eat cupcakes at all times of the day! The lattes were great too! The property was very big, lots of walking. It would have been nice for the shuttle to run more often especially during busy times like morning, late afternoon and evenings. We enjoyed the bikes to go off property. And loved our 2hrs of pickleball every morning. Our group had people age 1 to 76 and everyone had a great time.
by A verified traveler
Posted May 9, 2024 on Expedia
I spoke and addressed issue with sliding glass door was hard to open took two to open and I got stuck out on balcony my friend closed it while she went out side of room and no handle to open from the outside I had to wait for over one hour in the heat ! I spoke to The concierge about the issue they were suppose to fix it they didn’t cal me unit my last night ! That was too late ! The buffer was terrible ! and the music was caters to the Caucasians We heard very little Mexican music if any at all
by A verified traveler
Posted May 9, 2024 on Expedia
The Resort was wonderful!! Food options wonderful!!
by A verified traveler
Posted May 9, 2024 on Expedia
the resort is starting to look rundown And the front desk staff never made us feel welcomed.
by A verified traveler from Racine
Posted May 6, 2024 on Expedia
Property was amazing and the staff was amazing. Everyone is super friendly and very responsive. I will definitely be returning.
by A verified traveler
Posted May 5, 2024 on Expedia
Overall the property was great. Mire servers in the pool and beach area would be nice
by A verified traveler
Posted May 3, 2024 on Expedia
Sandos Playacar is a wonderful resort. Have stayed several times BECAUSE it is listed as a Expedia VIP access resort and I have Expedia gold member tier status. The only VIP benefit offered was 25.00 off spa treatment. Never received sparkling wine and they wouldn’t budge when requesting room upgrade. Was told by reservation desk and customer representative “only upon availability listed in contract”. Resort wasn’t crowded. I was able to book all restaurants for dinner before the nightly shows began. Shows are very good. . Adult section rooms need attention. Elevators closest to Festival Buffet down in buildings 1 & 2 during our week stay. Used all pools except those designated for Royal Elite. All very nice. Next year I am searching Expedia for other VIP resorts. Sandos Playacar should not be listed as a VIP resort. Entertainment, restaurant, bartenders, waiters, spa and housekeeping staff great. Another party traveling with us did have 1 issue with house keeping which was reported and resolved. We love this resort but if you’re booking for the VIP experience, You may want to opt for another resort.
Comment from Hotel Management
May 4, 2024 by Ilse Jordan (Web Relations), Hotel Management
Dear Janice,We are glad to know that you had a great time staying at Sandos Playacar. We would like to thank you for taking your time to write such a nice review.All our guest’s comments are valuable for us, as this always help us to improve and you can be certain that we will be working on the details you mentioned.Once again thank you very much, we truly hope to have you back soon.Sincerely, Ilse Jordan, Web Relations.
by A verified traveler
Posted May 3, 2024 on Expedia
Comment from Hotel Management
May 4, 2024 by Ilse Jordan (Web Relations), Hotel Management
Dear Behnam,Thank you very much for your review, we would have loved to know your opinion and because it would help us to stay focused on guest satisfaction. We hope to welcome you back and give us the opportunity to change your perception.Best regards, Ilse Jordan Web Relations.