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out of 283 reviews
The resort was beautiful and very well maintained. The only negative is depending on where your room is, you may be a long way away from the beach or restaurants. However, there are shuttle carts always running and you typically don't have to walk to far before one picks you up. The resort has enough to do, but is not too large where you can't find the rest of your group. The food was average, but that's typical of Mexican resorts.
This resort was wonderful. The staff was very nice and accomodating. Food was better than I had expected it to be. You never went hungry and lots of great choices. The beach was beautiful. The only thing I would want to change is the cleaning service. Our room was cleaned very late in the day - sometimes after our dinner! But it was clean so thats what counts. Will definately go back.
Everything was perfect, but if I had to point out the highlights, they sure would be the people. All the staff members of Sandos Playacar seem to love their work and do the best to satisfy the passengers. Sandos also has a great natural environment and excellent rooms, restaurants and swimming pools. My 4 year-old daughter loved the Kids Club. I'll surely recommend this hotel and I'd like to come back there in a near future.
“Playacar Was Wonderful”
We came down to Playa Del Carmen primarily to scuba dive, so unlike other Mexico trips we stayed in one place rather than travelling around. Decided to try an all inclusive so that we could concentrate on the activities rather than finding hotels, restaurants, etc. and was a little leary as I never have stayed at one before. Sandos Playacar turned out to be so much better than expected - great room with beach view, wonderful beach for walking south of the property with no more hotels along it, service was excellent and even the food was good. The al a carte restaurants were a nice treat, but the buffets were more than sufficient - especially the guacamole and chips !!! We did the Select package which was worth it for the nicer bar with great bartender, free internet and private more quiet beach area. This is a great place to go with a group or family, live bands at night and lots of activities, very secure and clean and easy access by cab into PDC. Highly recommended by a traveller who usually rides the bus with the chickens and goats when in Mexico if you want a relaxing easy beach oriented trip.
The restaurants were very good and service was exemplary! The staff was very friendly and eager to please. The water was BEAUTIFUL! We can't wait to go back!
“the best you can get for the money!!”
this is by far one of the nicest hotels i have stayed in, if you like to wonder away from the hotel, this is the place to go. you can walk into town either by the beach or on the sidewalks, and the neighborhood is very nice. if you like to stay and enjoy the sun, this is the place to be also, miles of beach to go to and plenty of chairs to sit and relax. the food is above average, better then any other resort i have stayed at. very highly recommended!!!
“Best Resort in Playa Del Carmen”
The Sandos Playacar was an excellent all inclusive resort and the hospitality was second to none. I would reccomend this resort to everyone.
Food at the buffets was great. There were seven themed resturants that were all awsome. Lots of activities and entertainment. Clean, safe, friendly. Only thing wrong was the service. The service was good and acceptable but at most all inclusives you feel pampered all the time...they go above and beyond to make you happy...don't expect that here. Great place for kids.
“Best vacation I've ever taken”
I stayed at this hotel because I was going for a wedding and that is where everyone was staying. I had been in an all-inclusive hotel once before in Cancun and Sandos was worlds better! The campus is beautiful, the staff is friendly, and the food is great! I would definitely stay in Sandos again if I were to go back to Riveria Maya!
“Planning our next visit!”
This is the second time we stayed at this resort. We were so impressed the first time, we brought our kids, my mom and my brother. Everyone had a great time! The pool is great, the beach is clean, the private Royal Club is wonderful, service was great. The staff kept adults and kids entertained all day and the evening shows were a lot of fun. We stayed in adjoinnig rooms with sitting area - hotel brought in a beautiful fruit bowl and bottles of wine, rum, vodka, tequila and all the mixes to each room on our first night! Buffets were great, food was very tasty. Our only disappointment was the Asian restaurant - not really Asian, food was bland and the sushi left a lot to be desired, but it's Mexico! We still can't wait to go back!