Ratings based on 602 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
86% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Boise, ID

Nice hotel, close to amazing beach

Posted Nov 28, 2014
Pros: All mentioned above!
Cons: The only negative we found were the pillows were very firm and the cost of the photos the staff take of guests are extremely overpriced ($15 per 5x7).
Location: The location was close to many excursion sites, which we planned to partake. However, with all the resort included, we didn't leave at all!
The hotel is in the most amazing location - the last hotel on the shoreline strip of hotels, adjacent to the jungle. The beach is pure white sand, shallow 1/4 out in the water. Plenty of space on the beach, and a short walk to a reef down the shore. The hotel staff were extremely friendly and accommodating, especially in the Fiesta Buffet. Plenty of choices for meals, but with 3 kids, the buffet had the best food and most food options. The hotel offers plenty of activities. Our kids utilized the free use of boogie boards every day. They also loved the planned games of beach soccer every afternoon. We used the bikes, tennis courts, volleyball, arcade, as well. All included. There are multiple pools with drinks and food/snacks offered right there. From crepes, to cupcakes, snacks, drinks, meals, etc. we all could have whatever we wanted at any time of day. So much fun for my husband and I, our 3 kids (8, 10, and 12) and my parents.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Washington State

Room on the beach

Posted Nov 26, 2014
Pros: The food and the staff, also the beach is perfect!
Cons: more American television.
Location: you have to take a cab pretty much everywhere from this hotel. But its not that bad or expensive.
very pleasant, except for one night with load music for several hours into the night,
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Stuttgart

Toller Service, schöner Strand

Posted Nov 19, 2014
Der Service im Hotel war super schnell und sehr aufmerksam: beim Essen, beim Zimmer, an der Bar. Unser Zimmer war - bewusst gewählt - in der Beachsection des Resorts. So hatten wir kurze Wege zum Strand, zum Pool und den Buffet-Restaurants. Ideal mit kleinen Kindern. Allerdings waren die Zimmer in diesem Bereich etwas einfach und in die Jahre gekommen.
1 out of 5
by A verified travelerfrom seattle, wa

Worst stay evef

Posted Nov 18, 2014
Dirty room, restaurants are just sick. When we got there the half of the resort was under construction. (Nov 3, 2014)
4 out of 5
Recommended
for Couples
by A verified travelerfrom Australia

Good hotel facilities but average rooms

Posted Nov 18, 2014
Pros: The adults only pool and the night shows.
Cons: Rooms need a major overhaul they are very old with dark coloured dated decor - need all new pillows or a pillow menu and mattresses and offer doonas.
Location: Location was good, on the beach and a 5min taxi to downtown Playa del Carmen 5th Avenue. And nearby Acumel beach to swim with seaturtles and rays.
Hotel has great pools and nightly entertainment shows and bands in an outside plaza. The food varied it was great in the themed restaurants like French/Asian and typical wide variety in the buffets - great wood fired pizzas. The rooms are 3star - hard beds and lumpy pillows (strongly suggest you bring your own pillow) The bathrooms were large with jacuzzi but the showers were not good, they were too small and the had low water pressure.The beach was beautiful. Also the minibar only has soft drink and beer, no spirits.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Portland, OR

Great place to enjoy a perfect beach

Posted Nov 17, 2014
Pros: Staff was attentive and friendly. The food is good especially if you like Mexican cuisine, and it's a very safe, secure area.
Cons: It can be a little noisy on the beach for my tastes, but lots of empty space to get away if needed.
Location: A great beach is the main attraction - still, warm water anyone can get into and enjoy. Playa is close by if you need to get out and about.
I don't stay at all inclusive resorts all that often, but I have come to Sandos Playacar twice now. It has a beautiful beach in front of it - very still clear warm Carribean water right outside your door if you get the ocean front room. Everything else you need to stay on that beach chair under the palm trees is there - good food, drinks, towels, etc. It's the last place south of Playa Del Carmen, so you can walk for several miles down the beach with only jungle past the sand, which gives it an open uncrowded feel. There are lots of activites, but if you want to just unwind on the sand it is a great place.
4 out of 5
Recommended
for Families
by A verified travelerfrom München

Schöne Hotelanlage mit herzlichem Personal

Posted Nov 13, 2014
Pros: Das Personal war ständig um unser Wohlbefinden bemüht, aber nie aufdringlich.
Location: Das Hotel befindet sich in Playacar, einem Sicherheitsbereich in Playa del Carmen mit Hotels und Ferienwohnungen.
Man hat sich vom Check-in durchgehend bis zum Check-out liebevoll um uns gekümmert. Wir sind mit Baby gereist und würden diese Hotel absolut für Familien empfehlen, da es sehr sicher ist und man sich mit Familie richtig wohl fühlen kann.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom md

great hotel

Posted Nov 8, 2014
hotel was beautiful, had all the amenities one would want. adults space as well as kids space, only one neg. was when we went to the adults only restaurant one couple brought their kids screaming crying and throwing items on the floor, was not ask to leave, very disrupted.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Elk River, MN

October Trip

Posted Nov 3, 2014
Pros: The variety of restaurants.
Cons: More ability to control room temperature and softer pillows and beds.
Location: 3 miles from Playa del Carmen. We could parasail, make arrangements for Cozumel, or any excursions.
There were 17 of us there at one point. It was an easy resort to find people and things to do. We attended a friend's wedding on the beach and it was a beautiful wedding setting and ceremony. We had many days of rain, but we still found fun things to do. I like the location as I could walk to Playa del Carmen. Great beaches to walk and area to play in the ocean. The staff was amazing in all areas.
4 out of 5
Recommended
for Everyone
by A verified traveler

Goed hotel aan het strand

Posted Nov 2, 2014
Pros: De vele restaurants en de ligging. Ook de vele activiteiten die je kon doen. En het Cup Cake Cafe, heerlijke koffie met lekkere gebakjes.
Cons: Mochten tot 13.00 uur de kamer aanhouden ipv 12.00 uur, maar om 12.10 uur konden we de kamer niet meer in. Moesten toen hiervoor naar de receptie.
We zijn in oktober geweest. Mooi hotel, hadden 2 kamers Junior suite met Jacuzzi geboekt. Kregen bij aankomst te horen dat deze kamers niet vrij waren en kregen de haciende kamers. Mooie kamers en de bedden waren zeer goed. Personeel zeer vriendelijk en behulpzaam. Restaurants all carte zijn leuk, de Italian is minder. Ivm dat het geen hoog seizoen was hoefde we niet te reserveren voor de restaurants. Behalve de Brazilian, dit is toch wel de favoriet. Alleen het tempo waarmee het eten werd opgediend was behoorlijk hoog, er mag tussen de ene en ander gang wel iets meer tijd zitten. Buffetrestaurant is ook goed eten, kan beter, bepaalde gerechten was vaak behoorlijk nat, bijv de rijst. En het bijvullen kan ook beter, moesten vaak het personeel erop wijzen dat er iets op was. Maar ik zou hier zeker nog een keer naar terug gaan.