Ratings based on 623 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
86% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Chicago, IL

Good resort, food options could be better

Posted Dec 25, 2014
Although there are multiple restaurants at this resort, the food options are very limited. The Brazilian steakhouse and Argentinian steakhouse are just 2 sides of the same restaurant with a shared salad bar. Only the meat is cooked to order and everything else (including garnish for meats) is from the self-service salad bar. The meats themselves were only mediocre.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Philadelphia

Good resort nice hotel excellent staff

Posted Dec 24, 2014
Pros: You are feeling welcomed
It was our second time we had wonderful vacation, very safe location 45 min from airoport , very nice professional staff food always fresh and good quality . I recommend this hotel to everybody
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Spain

Great all around!

Posted Dec 20, 2014
Pros: The service is excellent.
Cons: The room i stayed is smelled a bit like humidity, but wasn't overbearing. The bicycles they lend out to guests are in pretty rough shape.
Location: Shopping on 5th Avenue. All kinds of tours for everyone to enjoy.
The hotel is beautiful, the staff is even better, and the beach is the best on the strip in Playa del Carmen.
1 out of 5
by A verified travelerfrom Dallas, Texas

The beach is the only good part!

Posted Dec 20, 2014
The beach is the best. Our room smelled like sewar and the food is terrible. We will not be back! Not a good value.
3 out of 5
Recommended
for Couples
by A verified travelerfrom Colorado

Very good food, nice beach and lots of activities.

Posted Dec 16, 2014
Pros: The beach, the variety of things to do, the good food and the friendly employees.
Cons: This is a family hotel which we wanted. The class system with "Adults only" beach areas asking for more money to access was irritating.
Location: Great location and variety. No need to go anywhere else.
Junior suite was shabby with dirty upholstery, no drawers to put clothes and far from the beach. We were moved to a smaller room close to the beach and close to our friends. We never received the king bed that the reservation promised. The new room had one good and one bad double bed that was fixed temporarily. The shower door was broken, fixed temporarily but never worked well. The room did have a chest of drawers and a nice closet but not what we expected to get as a "suite". The internet was also a maintenance problem. The food was great and exceeded our expectations. We loved the all inclusive concept. The hotel employees were friendly, very helpful and very accommodating. The beach, pools, dining rooms and the facilities were excellent.
5 out of 5
Recommended
for Couples
by A verified travelerfrom Kentucky

Honeymoon

Posted Dec 15, 2014
Pros: It was very clean and the staff was willing to listen to our broken Spanish and seemed excited that we wanted to learn more.
Cons: The food was rather bland, it didn't have much flavor that you would expect from a Mexican resort. Also, the deserts were the same in every location!
Location: Great location for walking on the beach! You can really get away from the crowd and experience some natural beauty.
Overall it was a good experience. There are a few things to watch out for though; do not take the welcome tour. It was a trick to try to make you become a "member". It lasted two hours and basically the last hour was us saying "no, we don't want this" and they kept trying to sell it. We were led to believe it was just to get to know the resort. Also, fifth street was mostly just over priced tourist items. Which I guess some people like, but it didn't give a real taste of Mexico. We felt like people were grabbing us at every turn. Idris, the main welcomer when you arrive was FANTASTIC!!!!!! As was Marisol at the check desk!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom NJ

Nice hotel and personel

Posted Dec 11, 2014
Pros: People working at the hotel are very nice and will tried to commode your requests.
Cons: Shows. I think that shows should be in one place and under the roof, in case of rain.
My husband and I stayed at the Adult section. Quite far from the beach but the walking distance is good for health; at least some exercise that we all need. However, if you don't want to walk the shuttle is available. Not really cared for the shows, could be more interesting. At the beach,ask for Vanessa, the waiters; she is the BEST!!! She will bring you anything and everything. Very, very pleasant girl. They all are but Vanessa was the best. Overall, we had nice time.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom PA

Nice staff and beautiful beach

Posted Dec 8, 2014
A lot to do in the resort. We stayed at 6000 Haciendas room. It is one of the older building in Haciendas area. Room needs be updated but it is very clean. Since we booked Haciendas room, we got purple wrist bands which allowed us to use 2 premium bars. Also allowed us to use the middle section of beach which have beds.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom B Chicago Illinois

Close to beach.

Posted Dec 8, 2014
Not enough bar staff, water leaks out of shower but otherwise a nice hotel
5 out of 5
Recommended
for Everyone
by A verified travelerfrom crema

Una villaggio da tutti e per tutti...

Posted Dec 7, 2014
Pros: Differenziazione tra adulti e famiglie con figli, i diversi ristoranti a tema, la palestra e la spiccata cordialita' dei ragazzi e ragazze.
Cons: Le biciclette sarebbero da sostituire, il resto ineguagliabile.
Location: Magnifica, direttamente sulla spiaggia e a poca distanza da Playa del Carmen citta'
Magnifico luogo, Playa del Carmen, reso ancor più bello dalla scelta del villaggio. Ottima struttura che offre cucina internazionale di ottimo livello, grazie alla presenza di ristoranti a tema. Il mio preferito quello francese e la steak house; ottima la scelta di creare una struttura divisa tra famiglie e aree dedicate ai soli adulti; per i più golosi una caffetteria ricca di dolci e ogni sorta di caffè' ed affini; per gli sportivi, come me, una bella palestra con allenatore, lezioni di spinino, bagno turco, idioma saggio caldo e freddo, sauna e spa; campi da tennis e bici a noleggio. Area bambini attrezzata di ogni comfort.....