Ratings based on 424 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
83% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
3.9 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 15, 2014
The facility was nice with much to offer. Beds were a little too hard for my taste but room was nice. Many food options
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 15, 2014
Everything was perfect! The beach is amazing, the food is fabulous, the staff was exceptional, the rooms were ideal for our family of 5! We had the BEST time!!! Can't wait to go back!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom new jersey

Really nice hotel

Posted Oct 12, 2014
Great food great attention grest service. The only thing is really poor intenet service
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Kansas

Posted Oct 10, 2014
Pros: Proximity to beach, variety of restaurants, cleanliness. Staff was very helpful and really friendly.
Cons: Beds were super uncomfortable. Tile floors in room were very slick causing injuries.
Location: Gated entry to area that the resort was located was nice. We didn't leave the entire time there so not sure on things nearby.
Great! On beach, some excursions on site (diving, parasailing, fishing), other excursion info in lobby. Staff was super friendly! Lots of choices of pools, bars, and restaurants within the resort. Everything we ate was fantastic! Resort was big enough to get away from the group we were with if we wanted.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom costa rica

Family vacation

Posted Oct 7, 2014
We have a very nice experience in this hotel. We have a family of 4, 2 kids 8 and 12 years old and her loves the hotel too.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Poole, UK

Very friendly hotel

Posted Oct 6, 2014
The hotel was very friendly. All the staff say hi when you see them and go out of their way to be helpful. We got an upgrade to the adult only section which was great. The hotel was very big and took 5 -10 mins to walk from our room to the beach. I was perfectly happy with this as it was a very pleasant walk however there were golf buggies giving people lifts as well. The hotel was clean and the all inclusive was very expansive. All in all a fab holiday!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Wisconsin

We love the Sandos in Playacar

Posted Oct 3, 2014
Pros: The awesome staff and its beauty
Cons: Not sure we think it was awesome.
Location: Great.
Everything was great our keys didn't work one night but that was it.
1 out of 5
by A verified traveler

Heading the Wrong Direction!

Posted Sep 26, 2014
Pros: The support staff (housekeeping, waiters, landscapers, etc) are very hard working and friendly. They are your only asset, not your hotel belongings.
Cons: Entertainment shows needs improvement (badly) and the entertainment staff needs to be motivated to do better. Food is average at best.
Location: All nearby beaches (like Akumal) are great. Shopping in Playa Del Carmen is fun.
First the hotel claimed Expedia did not reserve the correct room for us (King Size bed, non smoking). They said they had us in a twin bed, non smoking, room, even though I presented a copy of the room reservation. The hotel's fix was to "upgrade" us to a king size bed for an additional $25/day. We told them that was a joke! They refused for offer anything else, but I suspected they were looking to make additional money on the initial room reservation. In regard to their security, every guest's rental car is searched (inside and out; like a military checkpoint) anytime you want to drive outside the hotel. Obviously, the person in charge of security is either a novice at this job, paranoid, or both! Making your guests feel like criminals on their vacation is NOT GOOD FOR YOUR BUSINESS!!! Why not just glue or nail all your belongings to your hotel! I will not return or stay at any other Sandos resorts ever!!!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Saint Joseph Mo

beautiful Resort on the Beach!

Posted Sep 20, 2014
My wife and I had our honeymoon at Sandos Playacar, and it was the best decision we could have made! From the price we paid to the value of all the experience and beauty that the resort had to offer it was the single best trip we have ever been on! The staff is very helpful and courteous (and they all speak English too!) Food and entertainment were stellar! SO many options! Plus this resort is close to Playa Del Carmen and not too far from the costal island of Cozumel (great shopping). We'd never been to the Carribean before, but we felt like we were living in a picture of what might pop up if you googled "Paradise". Great time, Great Value!
4 out of 5
Recommended
for Couples
by A verified traveler

Nice place for a relaxing holiday

Posted Sep 12, 2014
Pros: Location, beach, plenty of restaurants, activities.
Cons: Only 3 gourmet restaurants dinner per week. You should be able to go each night.
Location: Xcaret is totally recommended.
We had a very nice and relaxing week at this Resort.