Ratings based on 1,738 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
95% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Couples
by A verified traveler from Wisconsin

Awesome Hotel!

Posted Aug 20, 2014
Pros: Location, the view, cleanliness, the staff
Location: Very close the falls, so many restaurants and shops and activities nearby
We booked a Superior Fallsview Room, it was on the 20th floor with an amazing view! The room was incredibly clean and comfortable. We only stayed one night, otherwise we would have taken advantage of all the things they do to make your stay better, like being able to request the time frame you would like housekeeping services and the pre-ordering breakfast the night before by hanging the sheet on your door. Checking in and out was a breeze. Every staff member we encountered from the staff at the desk to the valet attendants were all nice and helpful. We also got received a bunch of great deals for the spa and restaurant, but since we ate before we checked in, we didn't get a chance to take advantage of these deals. This hotel was a bit on the pricey side, but worth every penny! This will be our Niagara Falls hotel of choice for future visits!
4 out of 5
Recommended
for Everyone
by A verified traveler from rockville

Good hotel

Posted Aug 19, 2014
Except parking, it was expensive and difficult, however the room was clean with good views on falls!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 19, 2014
We had a room with a view of the falls. The view was great and the bed was very comfortable. Loved the whirlpool tub in the room. The only thing I was disappointed with was that the hotel description said there is a refrigerator in the rooms but the fridge was locked unless you wanted to buy something from the mini bar. Other than that our experience at the hotel was wonderful.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 18, 2014
The only problem that I faced was the treatment of the front desk staff. Not because a person is wearing short and a T-shirt means that he/she does not afford to live in such a hotel. Other than that it was a great experience
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 17, 2014
Great hotel. Within walking distance to all activities.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 17, 2014
The hotel should have had free internet in the rooms given what we paid. The restaurant was outstanding. The staff was friendly and helpful. Parking was expensive.
4 out of 5
Recommended
for Everyone
by A verified traveler from Alberta, Canada

Excellent upgrade, fantastic customer service!

Posted Aug 16, 2014
Pros: The view, the details, cleanliness and upkeep.
Cons: Free Wi-Fi in the rooms or at least a comp 24-hour period per stay.
Location: Access the falls (up/down trolley) is easily accessible by 5 minute walk. Lots of restaurants, other hotels and casinos within walking distance.
Customer service was excellent, beyond expectation. Booking through Expedia only guaranteed us up to the 9th floor for Fallsview side (which is still really good, I might add) but our hotel attendant upgraded us to the 17th floor for the most outstanding view and family time ever. The room was slightly smaller than I had hoped but had a good sized bathroom to compensate. All amenities were in good proximity and loved the fact that there is an actual Starbucks in the lobby!
4 out of 5
Recommended
for Everyone
by A verified traveler from south carolina

Great view of the falls.

Posted Aug 15, 2014
We loved the restaurants at the hotel. The fact that it was close to many other restaurants and to the falls was a plus.
5 out of 5
Recommended
for Everyone
by A verified traveler from Millbrook, New york

Niagara Fall view

Posted Aug 14, 2014
Fantastic Fall view in our room at 18th floor, setting in the front window to enjoy the water fall, the mist, amazing! The services from the staff in front desk, the restaurant and parking vale , are all very good. Enjoyed the short stay.
5 out of 5
Recommended
for Families
by A verified traveler

Great stay

Posted Aug 12, 2014
The staff was incredible. They gave us a free room upgrade, which was much appreciated after waiting on the Rainbow Bridge for 2 hours after driving 8 hours. Then they let us check out late with no charge so that we had more time to enjoy the falls. The bed was so comfortable. And the tub was lovely.