Ratings based on 1,629 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
95% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel with a good view of the falls

Posted Jul 10, 2014
Front desk staff were friendly and gave us a room immediately upon check in. Room was adequate, but maybe a little too close to the falls for a great view.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 8, 2014
Great view! Front desk staff were welcoming and accommodating
4 out of 5
Recommended
for Everyone
by A verified traveler from portland, OR

July 4th weekend trip

Posted Jul 8, 2014
Beautiful view of the horseshoe Room is clean and comfortable but hotel staff especially the front desk checkin staff is rather unfriendly and speak with an attitude.
4 out of 5
Recommended
for Couples
by A verified traveler from Chicago

Fantastic view, clean rooms, friendly staff.

Posted Jul 7, 2014
Pros: The view, the friendly staff
Cons: Terrapin grill was a bit dingy, and the bathrooms for the restaurant were old and not very clean.
Location: Easy walking distance to many Falls attractions. We walked to two great restaurants.
We stayed on the 19th floor in a Fallsview room. The view was fantastic! Great for fireworks and seeing the falls at all times of day. The room was clean. We had a "fireplace" but it was one of those electric fake ones. The two-person tub was very nice, with a window so you could catch the view, and it filled quickly. The buffet breakfast was okay (they had fresh fruit and an omelette station at least), but I thought it was overpriced. The lady at the tours & information counter was rather pushy, she wanted us to sign up for a package that included the mist boat, trip behind the falls, skylon tower, 4D movie and some other small stuff. She insisted the Canadian side was the same as the American side "Cave of the Winds". (It is not, for Cave of the Winds, you get to walk right up to bridal veil falls, you can practically stick your hand in it. You cannot get that close on the Canadian side). We wanted the smaller package that had only the visit behind the falls, tower and mist boat. They just automatically gave us the "upgrade" package "since it was only $15 more". Overall we enjoyed the tour, but we really didn't need the extras (the 4D movie is pretty lame).
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 7, 2014
The entire staff, from the valet to the gift shop, was incredibly friendly and helpful. The room was great and the view was breathtaking.
5 out of 5
Recommended
for Everyone
by A verified traveler from Leon Torres

Honeymoon

Posted Jul 7, 2014
Amazing view...coming back next year...staff was very helpful.
5 out of 5
Recommended
for Everyone
by A verified traveler from Connecticut

Our honeymoon

Posted Jul 7, 2014
Location: Close to everything!
We were very impressed with the hotel and the price through expedia made it within our budget. We had a wonderful staff, pleasant, helpful and very friendly. Our room had probably the best view of Niagara Falls!! It was clean, nicely furnished and the whirlpool tub was great after a full day of walking aroung sight seeing!!! Loved it!
5 out of 5
Recommended
for Everyone
by A verified traveler from London Ontario

July 4th Niagara Falls

Posted Jul 6, 2014
Pros: Location, view from hotel, and the excellent room.
Cons: The clock radio did not work, could set the time, but did not maintain it.
Location: Overlooking Falls, very close to Clifton Hills, by the incline railway with easy access to the hotel. Casino close, many restaurants.
Booked through Expedia, easy, no issues, helpful people. Web site of hotel accessed with good information. Was able to check in an hour before check in time, which helped greatly. Whirlpool tub was an extra!
4 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel to watch Falls

Posted Jul 4, 2014
Nice hotel to stay, but staff service attitude is not friendly as I expected.
4 out of 5
Recommended
for Everyone
by A verified traveler from Brampton Ontario

Amazing view of the falls

Posted Jul 4, 2014
Very nice room....comfortable bed with luxurious bedding. Front desk staff friendly and helpful. Decor could use some updating soon perhaps but overall quite nice.